Key Supervisor

Key Responsibilities

• Ability to work a flexible, rotating schedule including opening, closing, weekends, and holidays; set schedules are not available for this role.
• Act as shift supervisor, ensuring smooth daily dispensary operations
• Perform all Dispensary Associate duties, including reception, register/drawer, and fulfillment shifts
• Greet patients, verify credentials, and maintain patient flow
• Coordinate and oversee opening and closing procedures in accordance with SOPs
• Support timely and accurate transactions at the point of service
• Maintain compliance with all state regulations and company policies
• Coordinate inventory tasks, assist with counts, and monitor product organization
• Assist with employee shift coordination and communication during assigned shifts
• Ensure strict adherence to cash handling procedures and drawer accountability
• This candidate should be able to follow directions on opening and closing procedures, as well as take direction from their management team
• Address and escalate operational concerns to management as needed
• Support fulfillment of in-store, call-ahead, and online orders
• Maintain a clean, organized, and audit-ready environment
• Lead by example in delivering exceptional patient service

Required Qualifications

• Experience in retail leadership, shift supervision, or similar management roles
• Strong customer service background
• Cash handling experience with high accuracy
• Working knowledge of medical marijuana products and their potential benefits
• Ability to manage multiple responsibilities in a fast-paced environment
• Strong communication and leadership skills
• Ability to follow structured procedures while remaining solution-oriented
• Flexibility to work opening, closing, weekends, and holidays

What You Bring

• Leadership
• Positive, solutions-based mindset
• Ability to inspire and support team members
• Confidence in making operational decisions within scope
• Accountability
• Strong ownership of store procedures and compliance
• Attention to detail in cash handling and inventory
• Reliability in opening and closing processes
• Adaptability
• Comfortable balancing associate-level tasks with supervisory duties
• Calm under pressure
• Strong time management and organizational skills

Bonus If You Have

• Previous medical marijuana industry experience
• Experience in regulated or compliance-driven environments
• Strong inventory management knowledge
• Proven ability to coach and motivate team members