Collections Specialist

The Soft Collections Specialist is responsible for managing the collections process for our rental car firm. This role involves contacting customers who have overdue payments or outstanding balances, with the goal of securing payment arrangements while maintaining positive customer relations and assisting customers overall on their requests.

Key Responsibilities:

1. Customer Outreach:

- Contact customers with overdue payments through various communication channels, such as phone calls, emails, and letters.

- Maintain a professional and courteous demeanor while engaging with customers.

2. Payment Negotiation:

- Discuss outstanding balances and payment options with customers.

- Negotiate payment plans or settlements in accordance with company policies and guidelines.

3. Record Keeping:

- Maintain accurate and up-to-date records of all customer interactions and payment arrangements.

- Document any relevant information or promises made by customers.

4. Customer Assistance:

- Provide assistance and information to customers regarding their accounts, payment history, and payment methods.

- Address customer inquiries and concerns related to overdue payments.

5. Compliance:

- Ensure compliance with all relevant laws and regulations governing debt collection practices.

- Stay informed about industry best practices and legal requirements.

Requirements

- Bachelors in Degree; additional education in finance or a related field is a plus.

- Previous experience in collections, customer service (Mandatory), or a related role is preferred.

- Strong negotiation and communication skills.

- Ability to empathize with customers while maintaining firmness in negotiations.

- Attention to detail and accuracy in record-keeping.

- Familiarity with debt collection laws and regulations is a plus.

- Proficiency in using google sheets.

- Ability to work independently and as part of a team.