Solution Engineer

Role Overview

The Solution Engineer is the primary technical and product expert for Revinate’s sales force. You will support regional and global sales teams by understanding complex customer business problems and requirements and articulate those into solutions. Leveraging deep technical expertise and comprehensive hospitality domain knowledge, you will take a consultative approach to architecting, validating, and presenting complex, custom platform solutions that align with critical client needs. As a Solution Engineer, you will collaborate with Product Management and Product Marketing to deliver the right solution and high quality products to Revinate clients in easy-to-understand terms. You will be the bridge between the sales team and technical team during implementation to ensure a successful launch. This position will require travel to support business development activities such as conferences, trade shows, and client presentations.

What You'll Do

• Be a product, industry, and technical expert in software for the sales team and clients

• Provide clarity and leadership in prospect and client engagements of direct revenue-generating solutions and associated value propositions

• Deep Dive Consultation: Conduct sophisticated discovery sessions to uncover critical business and technical requirements, translating them into robust, multi-product solution blueprints, which may also involve partner solutions

• Deliver high quality demos with clear objectives, success criteria and scope control (where required) to successfully position the value of Revinate solutions

• Talk confidently about the CDP landscape, and how technology continues to evolve across the software industry

• Respond to RFIs, RFPs, Infosec Questionnaires and assist in building a repository of the latest product knowledge

• Draft and present business case data for client requested product enhancements, including identification of business impact to product management

• Own technical sales FAQs and make sure that answers to technology questions (e.g. availability, disaster recovery, PCI) are consistent and derived from current and accurate data

• Executive Presentation: Independently present and defend complex technical architectures and value propositions to C-level executives (e.g., CIO, CTO, CMO) at major hotel brands, ownership groups, and large-scale enterprises

• Consult early in the sales process with Product Management on one-off opportunities to ensure customer expectations are well met

• Act as a key account strategist; using ability to reference past client solution approaches to enable successful orchestration of new partnerships

• Assist with product training and onboarding of new sales reps and solution engineers

• Travel throughout sales territory, as needed

• Represent Revinate at business development events, as needed

What You'll Bring

• 5 + years of progressive experience in a Solution Engineering, Sales Engineering, or Technical Architecture role, preferably within a SaaS, MarTech, Contact Center or Revenue Management platform environment.

• Deep Domain Expertise: Expert-level knowledge of the hospitality industry ecosystem, including PMS, CRS, CRM, booking engines, data warehouse structures, Call Center Technology and common API standards (e.g., HTNG) is preferred

• Technical Acumen: Demonstrated mastery in discussing, architecting, and troubleshooting complex RESTful APIs, webhooks, SSO (SAML/OAuth), data security (PCI/GDPR), and cloud infrastructure concepts.

• Confidence in leading conversations, owning relationships with technical counterparts, and driving projects forward

• Ability to work across organization and promote cross functional collaboration

• Consultative problem solver

• Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches

• Leverage technology solutions for supporting business goals

• Self-motivated with a history of outstanding performance in your role

• Ability to demonstrate, communicate and document the value proposition, appropriate solution and unique market positioning

• Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base

• Comfortable seeking requirements from and presenting recommendations to executive audiences in hospitality (corporate, ownership, and property)

• Embrace being part of a sales organization and competing for business

• Contribute to the development of standardized processes and best practices

• Project specific responsibilities working within budget/timeline and scopes