Manager, Commercial Programs

Job Title: Manager, Commercial Programs

Role summary

The Manager, Commercial Programs turns commercial priorities into owned, executed programs. You will run a portfolio of cross-functional programs that support the Sales, Marketing, Customer Success and Product organizations, from competitor defense to customer advocacy to go-to-market launches.

This is a program management role, not a project coordinator role. You will own plans, timelines, deliverables and reporting for each program, keep leadership informed of progress, risks and decisions needed, and build repeatable processes the commercial team can rely on as the business scales.

What you will own

Go-to-market programs: Drive launch deliverables such as pricing and packaging, stakeholder readiness and sales enablement from kickoff through adoption.

Competitor defense programs: Build and run program plans, sales resources, milestones and reporting for programs that defend against key competitors (for example, our Epic defense program).

Customer references and case studies: Run a structured customer advocacy program in partnership with the Events and GTM teams, including sourcing, approvals, content and how references are used in the sales cycle.

KLAS as a strategic program: Own KLAS engagement as a managed program with a clear plan, owners, timeline and reporting.

How you will work

You will sit within the commercial organization and partner daily with Sales, Marketing, Customer Success and Product. You will fill a gap in strategic commercial program ownership, so you will often start with a priority and no plan, and leave with an owned program, a clear cadence and named stakeholders.

You will lead through influence. Most of the people delivering your programs will not report to you, so you will set expectations, track commitments and escalate early.

How success is measured

Program plans: Every program has clear ownership, timelines and deliverables.

Adoption and results: Programs are tracked against measurable outcomes, not just completed tasks.

Leadership updates: Leaders get regular visibility into progress, risks and decisions needed.

Repeatable processes: Common templates, cadences and standards are established across programs.

Qualifications

Required

5+ years of program management, product marketing, sales operations or GTM experience, ideally in B2B SaaS or healthcare technology

Proven record of running multiple cross-functional programs at once, from plan through results

Strong written and verbal communication, including executive-ready status updates and risk reporting

Ability to influence and align stakeholders without direct authority

Comfort building structure where none exists: plans, milestones, templates and reporting cadences

Preferred

Experience with competitive programs, customer advocacy or reference programs, or analyst relations (such as KLAS)

Experience with pricing and packaging launches or sales enablement

Familiarity with healthcare revenue cycle management or health system buyers

PMP or similar certification, or equivalent demonstrated experience

Language Skills:

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from a variety of both internal and external sources.

Physical Capabilities: Standard categories

The physical capabilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

RevSpring is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Note: This Job Description may not describe all of the job responsibilities and standards assigned to this position. The duties may change from time to time. RevSpring does not discriminate against any group in hiring or employment practices. Nothing in this job description constitutes a contract for employment.