Software Support Specialist

Commercial Property Software Support Specialist

About Us

Rex Cirrus8 is part of the Rex Software Group, a growing global PropTech business transforming the way the real estate and property industry operates.

With over 300 team members globally, we're proud to be a market leader across Australia and New Zealand, with an exciting growth journey underway in the UK.

At Rex Cirrus8, we provide innovative cloud-based commercial property management and trust accounting software that helps property professionals streamline their operations, simplify complex processes and work smarter.

We're a team of curious, collaborative and forward-thinking people who embrace new technology, challenge the status quo and genuinely enjoy making a difference.

About the Role

Do you have experience in commercial property management or trust accounting and a passion for technology?

We're looking for a proactive and customer-focused Software Support Specialist to join our Rex Cirrus8 team!

This is an exciting opportunity to combine your property industry knowledge with technology, helping commercial property professionals navigate our software, solve problems and get the most out of the Cirrus8 platform.

Whether you're currently working in commercial property management, trust accounting or supporting property management software, we'd love to hear from you.

As part of our Customer Support team, you'll work closely with commercial property managers, trust accountants and other property professionals, providing practical solutions to their day-to-day challenges.

You'll also have the opportunity to embrace AI and automation, contribute ideas for improving our support processes and help shape how we deliver exceptional customer experiences.

What You'll Be Doing

• Provide friendly, professional and solutions-focused support to customers via phone, email and chat.
• Assist commercial property managers and trust accountants with questions relating to the Cirrus8 platform.
• Troubleshoot software issues relating to commercial property management, lease administration, trust accounting and financial processes.
• Help customers navigate workflows including rent reviews, tenant invoicing, reconciliations, outgoings and reporting.
• Investigate customer enquiries, identify root causes and work collaboratively with internal teams to resolve complex issues.
• Manage customer support tickets, ensuring timely follow-up and clear communication throughout.
• Use AI tools and automation to streamline support processes and improve the customer experience.
• Identify common customer challenges and contribute to improvements in our software, processes and training resources.
• Develop and maintain helpful knowledge base articles and customer support documentation.

About You

We're looking for someone who understands the commercial property industry, enjoys solving problems and has a genuine interest in technology.

You might currently be working as a Commercial Property Manager, Trust Accountant, Property Administrator or in a property software support role and be looking for an exciting new direction in your career.

Ideally, you'll bring:

• Experience in commercial property management, trust accounting or supporting property management software.
• An understanding of commercial property processes such as lease administration, rent reviews, outgoings, reconciliations or financial reporting.
• Strong analytical and problem-solving skills, with excellent attention to detail.
• Confident communication skills and the ability to explain processes clearly to customers.
• A customer-focused approach and genuine enjoyment of helping others.
• Confidence using technology and learning new software systems.
• Experience using AI tools such as ChatGPT, Claude, Gemini or Copilot, or a genuine interest in developing these skills.
• A proactive, organised approach and the ability to manage competing priorities.

It would be a bonus if you have:

• Previous experience using Cirrus8 or similar commercial property management software.
• Experience in a software support, SaaS or technical customer service environment.
• Knowledge of trust accounting compliance, general ledger processes and GST.
• Experience with ticketing systems, CRM platforms or support automation tools.

Don't have a traditional software support background? That's okay!

If you have strong commercial property or trust accounting experience, enjoy working with technology and love helping people solve problems, we encourage you to apply.

Why Join Rex?

At Rex, we believe great people do their best work when they're supported, empowered and given the flexibility to thrive.

Here's what you can look forward to:

• Flexible Working:Enjoy remote or hybrid working arrangements that support your work-life balance.
• Work From Anywhere:Work remotely from anywhere in the world for up to four weeks each year.
• Birthday Leave:Enjoy an extra day off to celebrate your birthday!
• Learning & Development:Access an annual learning and development allowance to invest in your professional growth.
• AI & Innovation:Access leading AI tools and the opportunity to explore new technologies and smarter ways of working.
• Supportive Team Culture:Join a collaborative, down-to-earth team where ideas are welcomed and achievements are celebrated.
• Career Development:Grow your career within a global PropTech business and gain valuable experience at the intersection of property and technology.
• Competitive Remuneration:Receive a salary package that reflects your skills and experience.

Ready for Your Next Career Move?

If you're passionate about commercial property, enjoy solving problems and want to explore an exciting career in property technology, we'd love to hear from you.

Whether you're looking to transition out of traditional property management or take the next step in your software support career, this is your opportunity to put your industry knowledge to work in a new way.

Apply now and join the Rex Cirrus8 team!