Manager, Transaction Management
We are seeking a highly motivated Manager, Transaction Management to join our Asset Management Operations team at RHB Asset Management. In this role, you will be responsible for overseeing account onboarding and maintenance activities, KYC processes, alert monitoring, regulatory reporting, and transaction management operations. You will work closely with internal and external stakeholders to ensure operational excellence, regulatory compliance, effective issue resolution, and continuous process enhancement across the business.
What you will be doing
Manage account opening, onboarding, KYC reviews, and static data maintenance for clients and funds
Review and authorize account opening and maintenance activities to ensure completeness and accuracy
Oversee system settings and supervise timely closure of operational and compliance alerts
Manage and resolve client queries while ensuring high service standards and timely follow-up
Coordinate and manage requests relating to internal and external audits, industry surveys, and regulatory reporting requirements
Ensure timely and accurate submission of regulatory reports, e-invoicing requirements, and ST reports
Review and monitor account maintenance activities, ensuring compliance with internal policies and regulatory requirements
Escalate operational challenges and risks proactively to relevant stakeholders before established deadlines
Support and drive group-wide initiatives, system enhancements, process improvements, and change management activities
Collaborate with regional offices, agency units, finance operations, IT, legal, compliance, risk management, audit, and other business units to ensure effective operational delivery
Manage vendor and stakeholder engagements related to system enhancements, operating models, service level agreements, and outsourced processes
Act as authorizer where required and ensure adherence to governance, risk, and compliance standards
Provide guidance and support to team members in resolving operational issues and improving efficiency
Continuously identify opportunities to enhance operational effectiveness, controls, and client experience
Provide cross-functional support to other teams and sections within RHB Asset Management Operations when required
What we're looking for
Bachelor's Degree or Diploma in Business, Finance, Accounting, Economics, or a related field
Minimum 4-5 years of experience within Asset Management, Financial Services, Transfer Agency, or related industries
Transfer Agency knowledge and experience will be a distinct advantage
Strong familiarity with account opening, client onboarding, KYC processes, static data maintenance, and alert monitoring activities
Strong understanding of regulatory requirements, risk controls, and operational governance frameworks
Proficiency in Microsoft Office applications and RHBAM core systems
Strong analytical, logical thinking, and problem-solving capabilities
Excellent attention to detail with the ability to review and verify information accurately
Strong stakeholder management and engagement skills with the ability to work across multiple functions and levels of seniority
Effective business writing, communication, and presentation skills
Ability to manage multiple priorities and deliver within tight deadlines
Proactive, adaptable, and driven to continuously improve operational processes and controls
Experience working with internal and external auditors, regulators, vendors, and business stakeholders will be an advantage
What we offer
At RHB Banking Group, we are committed to fostering a collaborative and inclusive work environment that empowers our employees to reach their full potential. We offer competitive remuneration, comprehensive benefits, and ample opportunities for professional development and career growth. If you're ready to be a part of our transformative journey, we encourage you to apply now.