Team Member, Team 1 - Authorisation
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Salary
≈ $20k – $50k per year (Estimated)
Location
In office (Kuala Lumpur)
Employment
Full-Time
Overview
Company
Impact
Profile match
Headquartered in Kuala Lumpur, Malaysia, RHB Banking Group is one of the largest fully integrated financial services institutions in Southeast Asia. The group offers a comprehensive suite of conventional and Shariah-compliant financial solutions, including retail and commercial banking, investment banking, asset management, stockbroking, and general insurance. Additionally, it serves retail customers, small businesses, and large corporate clients across Malaysia and multiple regional markets, including Singapore, Indonesia, Thailand, and Cambodia.
- Handling service request for onyx mailbox authorization, detection & 3D.
- Managing inquiries from branches & CCC & merchants via email & calls.
- Daily monitoring on cardlink in good status (Visa/Master host)
- Monitoring suspicious transaction via Predator on daily basis (24/7).
- Temporary activation card for BTCX.
- Token activation, Turn off contactless function & Upliftment of card usage.
- Manual cancelation transaction from merchants & acquiring bank.
- Handling request acquiring bank to confirm on us transaction.
- Reviewing report Authorization Journal (AUTH)
- Verifying SMS invoice for SMS alert via Predator.
- Cardlink parameter - approval rate monitor by Visa/Master
- Monthly report.
- Continuously provide process improvement ideas to the team
- Represent Team Lead in the absent of Team Leader.
- Checker for all BAU activities.
- Any other tasks assign by Team Leads
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