External Operations Manager

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories.Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

YOUR MISSION:

Within the RID (Richemont International Distribution) entity, you will oversee the operational management and daily monitoring of outsourced logistics activities for the POSM (Point of Sale Materials) and Fragrances scopes. Acting as a true liaison between the Group’s Maisons, internal teams, and our logistics partners, you will ensure operational performance, cost optimization, and the implementation of the Richemont Group’s outsourcing strategy.

HOW WILL YOU MAKE AN IMPACT?

· Operational Coordination & Flow Management: Coordinate processes related to inventory management, product movements, specific requests, and the resolution of operational incidents, while maintaining enhanced visibility through reliable, shared reporting.

· Provider Management & Logistics Performance: Maintain a constructive relationship with external logistics partners and their subcontractors, monitor key performance indicators (KPIs), analyze discrepancies, and drive corrective action plans.

· Maison Relations & Customer Satisfaction: Gather and address the needs of Maisons and Regions, regularly assess customer satisfaction, and lead POSM Forums to foster best-practice sharing.

· Budget Management & Financial Monitoring: Contribute to budget adherence for external operations (POSM and Fragrances), rigorously monitor invoiced costs (logistics services, x.trade, spot quotes), coordinate dispute resolution, and prepare periodic budget reviews.

· Continuous Improvement & Projects: Lead LEAN initiatives to eliminate operational friction, support scope extension projects for outsourcing, and coordinate the operational onboarding of new Maisons or Business Units.

· Compliance & Regulations: Ensure strict adherence to standard operating procedures as well as legal and regulatory requirements (in collaboration with GIL, Tax & Legal), and escalate any identified discrepancies.

WHAT ARE THE KEYS TO YOUR SUCCESS WITHIN OUR GROUP?

· Education: Master’s degree or equivalent (4-5 years of higher education) in Logistics, Supply Chain, Business, or Engineering.

· Experience: Proven experience in logistics coordination, supply chain operations, and external provider/subcontractor management, ideally gained within an international or matrix environment.

· Professional & Technical Skills: Strong mastery of logistics distribution processes, proficiency in budget tracking / invoice auditing, hands-on experience with reporting tools, and a solid knowledge of continuous improvement methodologies (LEAN).

· Languages: Fluent in French and English (spoken and written); proficiency in an additional language is an asset.

· Personal Qualities & Soft Skills: Rigor, analytical mindset, and strong synthesis skills; solid capabilities in cross-functional coordination and influence without direct authority; strong internal-customer focus, autonomy, proactivity, and excellent interpersonal communication.

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