Senior Scrum Master

Sobre a vaga

Richemont is seeking a Scrum Master to support the delivery of cutting-edge Client Interactions solutions within the Client Platforms area. You will join a high-impact team at the forefront of a major, worldwide Salesforce initiative, shaping the client experience for prestigious luxury brands. You will empower the Rendez-Vous team to deliver high-quality solutions on time.

O que vais fazer

• Serve as Scrum Master for your project team (Service Cloud, Marketing Cloud and Front end), guiding them through the implementation process and facilitating all scrum ceremonies
• Continuously improving the ways of working to bring effectiveness and efficacy to the implementation teams
• Collaborate closely with Technical Team Lead, Product Owners, Business Analysts and stakeholders to prioritize and groom the product backlog
• Remove obstacles and impediments that hinder the team's progress, escalating issues when necessary to ensure timely resolution
• Work closely with Salesforce developers and administrators to understand technical requirements and constraints
• Perform business design and reflect it in Jira tickets in collaboration with Product Owner
• Track and report on team velocity, sprint progress, and project milestones, ensuring transparency and accountability
• Support the Technical Team Lead in the tracking and assessment through KPI of the Product team
• Facilitate effective communication and collaboration within the team and across departments
• Collaborate with cross-functional teams to identify system improvements and best practices
• Promote a positive team environment that encourages creativity, innovation, and excellence
• Support business design team in case of workload fluctuations enacting as a business analyst when needed

O que é pedido

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Certified Scrum Master (CSM) or equivalent certification
• Minimum 4 years of experience as a Scrum Master, preferably in a Salesforce environment
• Experience of at least 2 years working as a business analyst, preferably in Salesforce environment
• Ability to understand technical concepts, challenges, and architectural considerations to effectively support development teams and facilitate technical discussions
• Strong understanding of Salesforce platform capabilities, including configuration, customization, and integration
• Exceptional Communication & Facilitation Skills: Ability to communicate complex ideas clearly, facilitate engaging discussions, and influence stakeholders at all levels
• Experience with Confluence, Jira & Zephyr enterprise
• Strong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels
• A self-starter with a strong sense of ownership and a commitment to delivering high-quality outcomes
• Fluent English required
• Ability to work in a complex, fast-paced, distributed environment with high expectations

Resumo organizado por IA a partir do anúncio original. Confirma os detalhes no site da empresa.