ICIMS – Support Specialist - FTC

Key Responsibilities

• Resolve technical and functional tickets related toiCIMS(L3 HR Functional Support) within agreed SLAs

• Design, configure, and implement solutions within theiCIMSplatform

• Perform impact assessments across applications and third-party integrations.

• Participate in testing activities for upgrades, deployments, and implementations

• Create and maintain user guides for enhancements and system changes

• Conduct regional trainings for internal stakeholders as required

• Collaborate closely with HR users, BPDs, L2 regional teams, regional leaders, andiCIMSvendors

• Support end-to-end User Acceptance Testing (UAT), including test scripts and environment setup

• Partner with Product Owners and Business Process Drivers to deliver enhancements from the product backlog

• Communicate production issues and system changes to regions in a timely manner

• Manage global system governance and support regional L2 teams

• Monitor and improve effective usage of theiCIMSsystem

Requirements

Required Skills & Knowledge

• Strong working knowledge ofiCIMSconfigurations and functionalities (or similar ATS)

• Subject matter expertise in end-to-end recruitment lifecycle processes

• Experience in handling complex customizations and application-level personalization

• Excellent communication skills with experience working in global stakeholder environments

• Strong consulting skills including fit-gap analysis and business analysis

• Knowledge of SDLC methodologies such as Agile and Waterfall

Qualifications

• Engineering / Bachelor’s or Master’s degree in Computer Science or Computer Applications

• 2-5 years of experience with Applicant Tracking Systems such asiCIMS, Greenhouse, Taleo, Workday ATS, BambooHR, Zoho Recruit, etc.(iCIMSpreferred)

Benefits

Position -ICIMS - Support Specialist - FTC

Experience - 3 years

Location Bangalore

Type - Fixed term contract for 1 Year (Contract is extendable based on performance)

Mode - 5 Days working