Robotics Field Engineer/Technician, EU

Your primary responsibility will be to lead the successful implementation of our robotic systems

in warehouses, fulfillment centers, and logistics facilities. The expectation is that you are

fast-learning, independent, and can work with our engineering and go-to-market teams to make

our customers and industry partners successful.

You Will:

• Deploy automation solutions including robots, software, and auxiliary hardware in

customer warehouses and e-commerce fulfillment centers.

• Configure, calibrate and test software and hardware for new, custom, or updated system

deployments

• Conduct on-site integration and test activities (or support these activities remotely) and

evaluate post-go-live performance metrics.

• Be the primary point of contact for customers in the field during install and go-live
• Execute field retrofits, upgrades and repairs (or support these remotely); working with

our mechanical, electrical, and software engineers on troubleshooting field issues

• Contribute to engineering and business development projects at RHR HQ
• Support RHR in global tradeshow and marketing efforts, deploying and supporting demo

systems both directly and remotely, as well as representing RHR in these and other

public events

• Lead and support in-person and remote instruction and training for customers, industry

partners, and RHR resources

You Have:

• BS in EE/ME/CS or equivalent. Experience in services or deployment engineering

positions is a plus

• Fundamental knowledge of basic programming (Linux and/or Python experience is a

plus)

• Strong interpersonal skills to learn about local operations and to identify and build

relationships with on-the-ground stakeholders such as warehouse managers and IT

operators

• Strong organization and time management skills; ability to cope with fluctuating

workloads and high-stress situations

• Mechanical and electrical repair skills. Are you a “tinkerer?"
• Excellent written and oral communication skills
• Be comfortable standing for up to 10 hours in one day testing our robots
• Travel can fluctuate between 50-100% each month (can sometimes be lower, and

includes international visits to customer sites)

Bonus Skills:

• General understanding of network topologies such as VPNs, firewalls, and routers
• Experience with PLC programming
• Ability to write tools and scripts to automate repetitive tasks
• Experience recording logs and documenting software bug
• Experience with AI- usage and creativity encouraged