Sales Relationship Manager

The Relationship Manager is responsible for client-care for all RISE clients and involves day-to-day management of all client deliverables for one or more accounts. He/she provides product and service information; resolving product and service problems, and ensures that the service and its clients are managed efficiently and effectively in a timely fashion to help support the business. The Relationship Manager exist to improve the company’s relationship with its partners and customers. This role mainly focus on developing long-term relationships with a portfolio of clients and connecting with key business executives and stakeholders.

Duties and Responsibilities

• Developing long-term relationships with a portfolio of clients
• Connecting with key business executives and stakeholders
• Excellent at conflict resolution, communication, counseling, reporting and consulting
• Resolving client queries
• Researching and cross-selling additional products or services that could benefit clients
• Reviewing client’s financial income and offering advice when necessary
• Develop effective client retention plans that relate to the company’s targets for sales and client retention
• Plan or layout quarterly goals appropriate to the season/theme for clients in the company
• Able to effectively use LinkedIn and other scouting tools
• Savvy with Google Suites and other relevant software used by the team and/or the company
• Work effectively with the Sales team to onboard and integrate new clients and developing existing client relationships
• Efficiently liaise between the customer and internal teams
• Assist the operating departments on issues requiring assistance

Qualifications

• Graduate of any 4 year course
• At least 4 years experience in a similar role
• Strong documentation skills and can use Google Suite, LinkedIn, and other relevant software for sales funnels
• Excellent command of written and verbal English

Personal Characteristics

• Excellent listening, negotiation and presentation skills
• A highly positive attitude and perseverance
• Respond to high stress situations in a positive manner.
• Must be able to multi-task and organize effectively
• Self-motivated and able to thrive in a results-driven environment
• Natural relationship builder with integrity, able to think critically, reliability and maturity
• Fast learner and able to understand the company’s processes, culture, and products