IT Operations Manager
First seen by Alion on Oct 12, 2026.
Required Skills and Qualifications :
- 10 - 17 years of experience in IT Operations, IT Infrastructure Management, and Service Delivery.
- Strong experience in IT Project Management and Vendor Management.
- Hands-on experience in IT budgeting, cost control, OPEX/CAPEX planning, and financial management.
- Mandatory experience in Data Center Operations and AV/VC infrastructure management.
- Strong understanding of IT infrastructure, hardware, networking, systems, and enterprise IT services.
- Experience managing vendors, contracts, procurement, and SLA-based service delivery.
- Excellent stakeholder management, communication, analytical, and problem-solving skills.
- Ability to manage multiple projects, teams, and operational priorities simultaneously.
Key Responsibilities :
- Lead and manage day-to-day IT operations, infrastructure support, and service delivery.
- Plan, execute, and manage IT infrastructure projects, ensuring timely delivery and adherence to budgets.
- Manage vendor relationships, contracts, service-level agreements (SLAs), and performance reviews.
- Prepare, monitor, and control IT budgets, operational expenses (OPEX), and capital expenditures (CAPEX).
- Oversee data center operations, including infrastructure availability, capacity planning, power, cooling, and disaster recovery coordination.
- Manage Audio-Visual (AV) and Video Conferencing (VC) infrastructure, including meeting room technologies and collaboration systems.
- Ensure high availability, reliability, security, and continuity of IT services.
- Coordinate with internal teams, vendors, and stakeholders to resolve operational issues and implement improvements.
- Monitor IT performance metrics, incidents, and service requests to ensure compliance with defined SLAs.
- Identify opportunities for process improvement, cost optimization, automation, and operational efficiency.
- Develop and maintain IT policies, procedures, documentation, and business continuity plans.
- Lead and mentor IT operations teams, ensuring effective resource allocation and performance management.
Skills
IT Operations, IT Infrastructure, IT Service Delivery, Vendor Management System, Datacenter, SLA, Video Conferencing, IT Compliance