Java L2 Support

Description

Experience Required: 5+ Years

Work Model: Rotation-based 24x5 coverage

Job Summary:

We are seeking a highly skilled and self-motivated Java L2 Support Engineer to join our offshore team in Hyderabad. This role involves providing Level 2 application support, participating in development and maintenance activities, and collaborating with both offshore and onshore teams. Excellent communication, ownership, and problem-solving skills are essential.

Key Responsibilities:

L2 Support (Core Services):

• ? ?Provide Level 2 support for core services during rotating 24x5 shifts.
• ? ??Handle support requests independently; escalate to onshore L3 team only when necessary.
• ? ??Track and document all issues, including resolution steps and follow-ups.
• ? ??Lead weekly Wednesday morning on-call reviews, ensuring proper hand-offs and follow-ups.
• ? ??Handoff unresolved issues to the next shift at end of day.

Development:

• ? ?Collaborate with onshore developers for development-related tasks.
• ? ??Participate in scrum meetings and project discussions during US overlap hours.
• ? ??Take ownership of assigned development tasks and ensure seamless cross-shift communication.

Maintenance:

• ? ?Execute LCM (Lifecycle Management) and maintenance tasks as required.
• ? ??Coordinate and communicate effectively with onshore points of contact.

Business Knowledge:

• ? ?Develop familiarity with Schneider’s business model, terminology, and acronyms.
• ? ??Join business discussions during overlap with US first shift when appropriate.

Key Skills:

Primary Technical Skills:

• ? ?Java, Spring Boot
• ? ??Relational Databases (e.g., MySQL, PostgreSQL)
• ? ??GitHub (version control and collaboration)

Secondary/Preferred Skills:

• ? ?Python, JavaScript
• ? ??Kafka, MongoDB
• ? ??Snowflake (optional)

Soft Skills:

• ? ?Strong verbal and written communication
• ? ??Self-starter with the ability to work independently
• ? ??Proactive issue resolution and collaborative approach
• ? ??Organized with attention to detail

Shift Requirements:

• ? ?Must be willing to work in a rotating 24x5 support schedule
• ? ??Flexibility to adjust to shift hand-offs and overlap meetings with US-based teams

Requirements

Key Skills:

Primary Technical Skills:

• ? ?Java, Spring Boot
• ? ??Relational Databases (e.g., MySQL, PostgreSQL)
• ? ??GitHub (version control and collaboration)

Secondary/Preferred Skills:

• ? ?Python, JavaScript
• ? ??Kafka, MongoDB
• ? ??Snowflake (optional)

Soft Skills:

• ? ?Strong verbal and written communication
• ? ??Self-starter with the ability to work independently
• ? ??Proactive issue resolution and collaborative approach
• ? ??Organized with attention to detail

Shift Requirements:

• ? ?Must be willing to work in a rotating 24x5 support schedule
• ? ??Flexibility to adjust to shift hand-offs and overlap meetings with US-based teams