MES Technical Support Engineer

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary

A Manufacturing IT/MES Technical Support Engineer is responsible for solving Application related issues and implementing new changes into MFG Application Systems including new line deployment, rebalancing and configuration changes based on requirements from the MFG IT Product team, Process Engineers and tooling teams. This role will also help identify existing process pain points and functions to find areas of improvement which will include process flows, reviewing and analyzing data to implement changes. This position will will be located in Normal, IL and report to our MFG Systems Support Manager.

Responsibilities

• Act as an escalation point for all MES related Incidents to minimize down time on Factory Operations.
• Perform system configuration changes including rebalancing, line changes resulting in operational efficiencies.
• Work with plant commissioning teams to launch manufacturing systems.
• Update documentation to reflect system changes and processes.
• Work with Product teams and Process Engineers to define line/station process and configuration.
• Work with SRE principles to identify and remove repetitive work through automation
• Collaborate or own in root cause analysis.
• Available and willing to work, weekends, holidays and Oncall to meet operational objectives.
• Work as a liaison between security, controls, networking, tooling or any other team (internal or external) when needed to restore service or deploy changes to plant floor systems.
• Train and support Operations Analysts on a day-to-day process.
• Develop and maintain documentation including user manual, system configurations and functional specifications.

Qualifications

• Bachelors degree in Information Technology, Manufacturing, Industrial Engineering, computer. science or an equivalent work experience .
• 1+ years Experience with Manufacturing IT Systems.
• Familiar working with MES applications like FTPC, Kepware, Ignition.
• knowledge of MFG systems and processes including MES & Quality Systems.
• Basic system troubleshooting skills.
• Experience resolving simple to moderately complex issues through root cause analysis.
• Excellent interpersonal skills, energetic, a self-starter with outstanding written and verbal communication skills
• Analytical and problem-solving skills.

Preferred Qualifications:

• CI/CD knowledge.
• Knowledge of SQL, Active Directory, PLC Live Data Tags, Log Monitoring like data Dog, basic scripting.
• Knowledge programming language in Java, PowerShell or Ansible or similar language scripting experience and understanding of application, containerization.
• Experience with Kubernetes ,k8's.

Pay Disclosure

The salary range for this role is $63,300 - $79,100 for Illinois based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs.

The successful candidate may be eligible for annual performance bonus and equity awards.

We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com.

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [email protected].

Candidate Data Privacy and Technology

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

How We Use AI in Our Hiring Process: To ensure transparency, we want candidates to know that Rivian uses iCIMS Talent Cloud Artificial Intelligence (TCAI) and AI-enabled tools to assist with screening, reviewing, organizing and highlighting profiles and applications that match the key requirements for each role.

AI does not make hiring decisions: Qualified candidate applications are reviewed by a member of our team, and all decisions throughout the process are made by humans. We use AI to support efficiency and consistency, not to replace human judgment. We are committed to a fair, thoughtful, and equitable experience for every candidate.

Participation in AI profile matching is entirely voluntary. If you prefer that your profile not be used in this process, you can opt out at any time. Opting out means your profile will be excluded from automated matching and will not be surfaced for additional roles through this system. Your current application remains active and will not be affected in any way.

Please note that we are currently not accepting applications from third party application services.