Sales Support Representative
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
We are looking for a new team member who will play a key role in supporting global commercial operations processes, ensuring customer requests and process activities are completed accurately and within SLA.
You will work closely with internal and external stakeholders, leverage data to drive business decisions, and contribute to continuous improvement initiatives across the organization.
You will report to the Manager GEBS Business Operations.
You will work hybrid in Katowice, Poland.
Your Responsibilities:
- Accountability for different Global Commercial Operations processes.
- Daily task and mailbox management.
- Resolving process issues and customer queries within SLA.
- Maintaining process documentation and work instructions.
- Communicating with internal and external partners.
- Driving continuous improvement and Lean initiatives.
- Performing data validation and reporting activities.
- Analyzing data and creating reports for management.
The Essentials - You Will Have:
- Bachelor's degree in Business, Finance, Economics, Operations, or a related field.
- English proficiency at B2 level or higher.
- Continuous improvement mindset.
- Strong analytical, organizational, and communication skills.
- Ability to manage multiple priorities and work cross-functionally
The Preferred - You Might Also Have:
- Typically requires no previous professional experience. Experience supporting operational, commercial, customer service, shared services, or business process activities is an asset.
- Familiarity with Lean Six Sigma / project management methodologies.
- Microsoft Excel (including macros/VBA).
What We Offer:
- Medical Plan - Includes coverage for partners and children. Paid by Rockwell, subject to tax and social security contributions payable by you.
- Medicover Sport Program - Includes a sports card with weekly entries to sports, recreation and wellbeing facilities within the Medicover network.
- Pension Scheme - Participation in Employee Capital Plans (PPK), a voluntary long-term retirement savings program provided in accordance with statutory requirements.
- Life insurance - Group life insurance, including disability coverage. Paid by Rockwell, subject to tax and social security contributions payable by you.
- MyBenefit Platform - Access to a flexible benefits platform, with monthly points allocated by the employer.
- Lunch Card - Monthly meal vouchers through the Edenred card.
- OnTrack - A wellbeing platform that encourages movement and healthy habits.
- Employee Assistance Program - Access to personal coaching and resources to support physical, mental, and emotional wellbeing goals.
- Calm Premium - Tools for relaxation, meditation, focus and sleep.
At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.