Customer and Product Training Coordinator/Administrator

Job Description

Customer and Product Training Coordinator/Administrator

Working Pattern: Full-time, 5 days on site

Working Location: Bristol

Grade: SNBG 07-10

Anticipated Start Date: 1st February 2027

An exciting opportunity has arisen for a Customer and Product Training Coordinator to join our team in Bristol. In this role, you will play a key part in coordinating the delivery of high-quality technical training to our customers, ensuring courses are effectively planned, resourced and administered. Working closely with instructors, Programme Managers and internal teams, you will coordinate the day-to-day training operation, ensuring courses are accurately scheduled, resourced, recorded, and delivered in accordance with Rolls-Royce requirements.

You will be a key point of contact for customers and an essential support function for the Customer & Product Training team.

What You Will Be Doing

With this attractive opportunity, you will get a chance to:

• Coordinate customer and product training schedules, instructor availability, facilities and resources to ensure training is delivered efficiently and meets customer and business requirements.
• Manage course administration, including delegate enrolment, training materials, examinations, certification and accurate record-keeping, using Learning Management Systems such as Workday Learning and Leatro.
• Act as a key point of contact for customers, working closely with instructors, Programme Managers, Commercial and Finance teams to coordinate training arrangements, travel, quotations, procurement and associated business processes.
• Maintain accurate training and compliance records, coordinate mandatory and regulatory training requirements, support examinations, audits and Export Control activities and provide operational reporting while identifying opportunities for continuous improvement.

Who We're Looking For

At Rolls-Royce we put safety first, do the right thing, keep it simple and make a difference. These principles form the behaviours that guide us and are an essential component of our assessment process. They are the fundamental qualities that we seek for all roles.

To be successful in this role you will need to:

• Have at least two years' experience in customer service, training coordination, business administration or a similar operational support environment.
• Demonstrate strong organisational and time management skills, with the ability to manage multiple priorities, schedules and deadlines while maintaining excellent attention to detail.
• Possess excellent communication and interpersonal skills, with a professional, customer-focused approach and the ability to build effective relationships with internal and external stakeholders.
• Have good working knowledge of Microsoft Office applications, with the ability to learn and effectively use business systems, maintain accurate records and follow established processes.
• Be able to work independently and collaboratively, taking ownership of responsibilities and proactively identifying opportunities to improve processes and resolve issues.

Experience coordinating technical or customer training within an engineering, aerospace or regulated environment would be advantageous, as would familiarity with Learning Management Systems, SAP, Coupa, regulatory compliance or Export Control requirements.

Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.

Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.

Please be aware that the priority will be given to employees identified as being at high risk. The professional level and salary of the position will be dependent on the skills and experience of the successful candidate but is anticipated to SNBG 7-10.

This job is advertised at the grades shown, and this is the desired operating level for this role. We encourage applications from candidates with relevant experience from any grade.

It is advised that you inform your current manager of your application for this role.

You can learn more about our global Inclusion strategy at Our People | Rolls-Royce

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