Associate – Administration and IT Support
Confirmed on the employer's own hiring board on Nov 6, 2026. First seen by Alion on Nov 6, 2026.
We are looking for a proactive, organized, and detail-oriented Associate - Administration and IT Support to manage the organization's IT infrastructure needs while supporting day-to-day administrative and operational activities. This role is ideal for someone who can take ownership of device and workplace management, coordinate effectively with internal teams and external vendors, and ensure that IT and operational requirements are handled efficiently, securely, and on time. You will work closely with multiple teams and stakeholders to maintain a secure, well-organized, and efficient work environment.
What you will do
- Manage end-to-end procurement of IT devices and equipment (laptops and accessories) - sourcing, obtaining quotations, and coordinating purchases in line with business needs
- Perform hardware diagnostics, troubleshooting, repairs and basic upgrades.
- Support laptop setup, configuration, software installation and deployment for new employees.
- Maintain and monitor IT security practices in line with ISO 27001 standards, including device compliance, access controls, and adherence to information security policies
- Maintain an updated IT asset inventory, including equipment assignments, warranties and repair history.
- Troubleshoot device, software, and network/connectivity issues, including ensuring smooth office internet connectivity, escalating to relevant vendors or teams for prompt resolution when required.
- Assist and support with the day-to-day upkeep of office facilities, coordinating with internal teams, vendors, and service providers as needed
What we expect
- Diploma, HND, or Bachelor's degree in Information Technology, Business Administration, Operations, or a related field
- 1 year of experience in IT support, office administration/operations, or a similar role
- Hands-on knowledge of device setup, software installation, and basic IT troubleshooting
- Good communication, coordination, and interpersonal skills
- Strong organizational, follow-up, and time management abilities
- Ability to take ownership of tasks, work independently, and ensure timely completion
- Ability to coordinate effectively with vendors, service providers, and internal stakeholders
- Good attention to detail and ability to maintain accurate records and documentation
- Good working knowledge of Google Suite applications - Sheets, Docs, Slides, etc.
*Willingness to work on Saturdays (half-day); compensated with a half-day off on a weekday
Importantly, we are looking for someone who will live by our core values that define everything we do: Excellence, Collaboration, and Integrity.
What is it like to work at Rootcode
Work is a large part of our lives, so we aim to create an environment that feels supportive and open. We trust people to make good decisions and give them the space to do their best work. At Rootcode you will have:
- Fast-paced career growth
- Opportunity to work with the latest technologies
- Freedom with responsibility
Who we are
Rootcode is a software product engineering company headquartered in Sri Lanka with a corporate office in Estonia. We serve customers across Europe and North America. We work with many EU governments and enterprises, building software products, artificial intelligence, and user experience design for clients ranging from startups to public companies.
If the above sounds like a match, we would like to hear from you.