Customer Care Agent H/F

Roquette • French: C1 • Food Ingredients • 12 days ago
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Salary
$43k per year
Location
Hybrid (Lestrem, France)
Employment
Contractor

Confirmed on the employer's own hiring board on Oct 26, 2026. First seen by Alion on Oct 15, 2026.

Overview
Company
Impact
Profile match

Roquette

Discover more about Roquette, a leading provider of plant-based ingredients, excipients and solutions to improve food, health, and bio-based products.
roquette.com • Shanghai • Beijing • Guangzhou • Bangkok • Lestrem • Food Ingredients • 1001-5000 employees • Est. 2016

Rejoignez Roquette, un leader mondial de l'industrie des ingrédients d'origine végétale. En tant que Chargé de service client, vous serez l'intermédiaire clé entre les clients et le groupe Roquette, assurant la gestion du cycle contrat-commande-facturation pour un portefeuille clients dédié. Vous travaillerez en étroite collaboration avec les services internes et les affréteurs du département, contribuant ainsi à l'amélioration de l'expérience client.

Missions

  • Assurer la relation Client et la gestion du cycle contrat-commande-facturation pour un portefeuille Clients dédié.
  • Réceptionner, analyser et créer les commandes dans le Système d’Informations en s’assurant de la cohérence des données de l’appel de livraison avec les contrats.
  • Gérer les retours de marchandise, les demandes de crédit et débit client, et enregistrer et répondre aux réclamations clients.
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