Front Desk Agent

Job Summary

As a Front Desk Agent you are responsible to provide professional and customer focused service to our Guests, ensuring their stay will become a memorable experience

General Duties and Responsibilities:

• Provide prompt, courteous and efficient service to all Guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure Guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in Room & Hotel familiarization and assist Guest in Hotel activity enquiries / requests
• Maintain an up to date knowledge of Hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to Guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all Guests by ensuring that no details of the Guests are disclosed
• Demonstrate a complete understanding of the Hotel’s policies, procedures and service standards and have full knowledge of the Hotel facilities and happenings
• Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
• Comply with the hotel environmental, health and safety policies and procedures