Salesforce Administrator

A Salesforce Administrator will serve as the organisation's platform expert, responsible for managing, configuring, and continuously evolving the Salesforce ecosystem with a strong focus on Salesforce CPQ to streamline and optimise quote-to-cash processes. The individual will leverage deep expertise in Salesforce administration and CPQ while championing the adoption of AI-powered Salesforce capabilities to enhance productivity, improve user experience, and drive smarter business operations.

The candidate will have responsibilities across the following functions:

Platform Administration

• Serve as the primary Salesforce Administrator: user management, security (profiles, permission sets, sharing rules, OWD), and platform health.
• Manage Sales Cloud, Service Cloud, and Experience Cloud configurations.
• Build and maintain Flows, validation rules, custom objects/fields, page layouts, record types, and Lightning app configurations.
• Manage sandbox environments, release cycles, change sets, and deployments following DevOps best practices.
• Oversee data management: imports, deduplication, archival, and data quality monitoring.
• Administer AppExchange packages, managed/unmanaged packages, and third-party integrations.
• Provide tier-2/3 support for Salesforce issues; manage a case queue and maintain SLAs.

CPQ / Quote-to-Cash:

• Own end-to-end Salesforce CPQ (or Revenue Cloud) administration - product catalogue, price books, pricing rules, discount schedules, bundles, and quote templates.
• Configure complex CPQ approval workflows, advanced approval chains, and guided selling flows.
• Build and optimise quote line editor configurations, product selection filters, and dynamic pricing models (subscriptions, one-time, usage-based).
• Manage quote document generation including advanced merge fields, custom templates, and e-signature integrations (DocuSign, Adobe Sign).
• Ensure CPQ integration with billing systems (Salesforce Billing, Zuora, Chargebee, or ERP) and downstream finance processes.
• Conduct regular CPQ performance tuning to optimise load times, reduce calculation bottlenecks, and resolve pricing/discount rule conflicts.
• Support Sales and Deal Desk by troubleshooting quoting issues, onboarding new products/SKUs, and maintaining pricing accuracy.

Requirements:

• 3 - 5 years in Salesforce administration, with at least 2 - 3 years as a dedicated Salesforce Administrator.
• Minimum 2 years hands-on with Salesforce CPQ (Steelbrick/Revenue Cloud) in production.
• Experience implementing or managing at least one Salesforce AI feature (Einstein, Agentforce, Prompt Builder, Data Cloud).
• Bachelor's degree in IS, CS, Business Administration, or related field (or equivalent experience).

Technical Skills

• Expert Salesforce administration: Flows (Screen, Record-Triggered, Autolaunched), custom metadata, dynamic forms, Lightning App Builder, advanced reporting.
• Deep CPQ expertise: product rules, price rules, quote templates, guided selling, approval workflows, multi-currency, advanced calculator, bundles.
• Strong understanding of Salesforce data model, relationships, and schema design best practices.
• Proficiency with integration patterns - REST/SOAP APIs, middleware (MuleSoft, Workato), Platform Events, Change Data Capture.
• Working knowledge of Apex (read, debug, write basic triggers/classes) and SOQL for queries and troubleshooting.
• Experience with Salesforce DevOps tools (Copado, Gearset, or SFDX/SF CLI).
• Familiarity with Einstein features and the Agentforce platform (Agent Builder, Prompt Builder, Data Cloud).

Soft Skills:

• Excellent stakeholder management - translating complex configs into clear business language.
• Strong documentation habits for configurations, customisations, and processes.
• Proactive problem solver with a service-oriented mindset.
• Ability to manage competing priorities and deliver within deadlines.
• Keen interest in Salesforce's AI roadmap and willingness to continuously learn.

Preferred Qualifications:

• Salesforce Certified Administrator (mandatory) and Advanced Administrator.
• Salesforce Certified CPQ Specialist.
• Platform App Builder certification.
• Experience with Salesforce Billing or Revenue Cloud beyond CPQ.
• Exposure to CLM tools (DocuSign CLM).
• Experience with Salesforce Health Check, Optimiser, and governance frameworks.
• Familiarity with ITIL or Agile/Scrum for managing platform changes.