Store Manager

About This Role:

The Studio Manager oversees the daily operations of our ear piercing studio, ensuring the highest level of customer service, and maintaining a clean, safe, and welcoming environment. The ideal Studio Manager candidate will be a strong leader with a passion for retail, a commitment to safety and customer satisfaction, and an ability to drive sales and manage a team effectively. We are looking for an enthusiastic, customer-obsessed Studio Manager to join our team and oversee our Thruway Center studio location.

What you'll be doing as Store Manager:

Customer Experience:

• Create a warm, welcoming, celebratory atmosphere, greet and engage with customers.
• Customer-obsessed, working on the selling floor shoulder to shoulder with your teams, leading by example and delivering celebratory customer service, ensuring every customer enjoys a joyful and memorable ear piercing experience.
• Help customers and their friends and family choose and style their ears with Rowan jewelry.
• Handle customer inquiries, concerns, and complaints with professionalism and a focus on customer satisfaction.
• Maintain a clean, welcoming, and safe studio environment at all times.
• Engage with the local community to drive brand awareness, traffic and appointments.

Leadership + Team Management:

• Lead, coach, and develop a team of studio staff, including Nurse Piercers and Sales Associates, to ensure consistent delivery of exceptional customer service and adherence to Rowan’s Clinical Safety standards and protocols.
• Accountable for meeting Studio targets and overall performance, driving revenue growth and creating a performance-oriented culture by setting clear expectations and targets for the Studio team.
• Foster a positive and inclusive team culture that reflects Rowan’s values and mission, bringing out the best in the Studio team and helping all team members meet and exceed their goals.
• Schedule staff within labor allocations to ensure optimal coverage while achieving payroll plans and audit for payroll accuracy, Manage time-off requests, and handle any staffing issues as they arise.
• Recruit for open studio positions.

Operations + Sales:

• Oversee all aspects inventory management, prioritizing Studio compliance to policies and standard operating procedures, while ensuring inventory control through POS accuracy and loss prevention measures.
• Meet or exceed individual and Studio sales targets and performance metrics, including average order value, revenue to target, and increasing LTV by effectively communicating the value of Rowan’s services and products to customers, converting piercing customers to non piercing jewelry customers, and coaching and helping team members achieve their targets as well.
• Drive sales and profitability by meeting or exceeding targets through optimized appointments, inventory sell-through, and ensuring proper daily team coverage to meet customer demand.
• Ensure all visual merchandising standards are met and that product presentation, displays and fixtures are reflective of brand guidelines and standards.
• Ensure compliance with all health and safety regulations, particularly regarding ear piercing procedures.
• Ensure the studio and selling floor are neat, clean, organized, and reflects the brand image at all times.

Training + Development:

• Train and onboard new staff members, ensuring they understand Rowan’s procedures, safety protocols, customer experience standards and product knowledge.
• Leverage coaching and feedback to continually develop a diverse Studio team.
• Provide ongoing training and development opportunities to staff to enhance their skills and knowledge.

Administrative Duties:

• Prepare and submit reports on studio performance, including sales, customer feedback, and operational opportunities.
• Ensure studio budgets, track expenses, and financial targets are met.
• Coordinate with corporate teams on marketing initiatives, product launches, and other company-wide activities.

Experience we're looking for:

• Proven experience in a retail management role for 3-5 years, preferably in a similar service-oriented environment. Jewelry experience a plus.
• Proven strong leadership skills with the ability to inspire, motivate and develop a team.
• Customer-obsessed, you love being on a selling floor with your team leading by example and delivering exceptional, memorable customer experiences.
• Proven track record of driving sales and optimizing store profitability.
• Excellent customer service skills with a passion for creating memorable experiences.
• Ability to work a flexible schedule, including weekends and holidays.
• Thrives in a fast-paced environment, able to adapt to multiple priorities while ensuring daily expected standards and financial goals are met.
• Comfortable using technology, software systems and POS.
• Deep understanding of retail operations, including inventory management and visual merchandising.
• Strong organizational and multitasking abilities.
• Knowledge of health and safety regulations, particularly related to piercing, is a plus.
• Excellent verbal and written communication skills.
• Proficient working in Google Suite (Calendar, Gmail, Sheets, and Documents).
• Analytical skills, including basic retail math, calculating inventory on-hands, tracking sales.
• The role involves tasks that may include climbing ladders, bending, lifting, pushing, and reaching above and below the waist. The ability to lift up to 25 pounds is required.
• Standing for a full 8-hour shift is a regular part of this role.
• We are committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of this job, provided that these accommodations do not create undue hardship for the company, impede job performance, or pose safety concerns.
• You make a commitment and stick to it!

Studio Management Full-Time Benefits & Perks:

• Compensation: The anticipated annual base salary for this position is $65,000- $75,000.
• Paid accrued Vacation and Sick Time for full-time employees.
• Medical/Dental/Vision Health Plans for full time employees.
• Employee Assistance Program (EAP) Resources.
• 401k and Roth IRA Plans.
• Generous employee discounts on our amazing products and services!
• Team Member Referral Bonus plan for Studio positions.