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Salary
$68k – $72k per year
Location
Hybrid (Larchmont, United States)
Seniority
Junior · 2+ years exp
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 21, 2026. First seen by Alion on Oct 2, 2026. Rowan scores A on the Alion truth index.

Overview
Company
Impact
Profile match
Rowan is a New York-based ear piercing and hypoallergenic jewelry brand whose piercings are performed by licensed nurses in its own studios, alongside an online shop of nickel-free earrings for children, teenagers and adults. The company runs a growing network of piercing studios across the United States, with locations in states including New York, New Jersey, California, Minnesota, Georgia, Oregon, Washington and Arizona, and it supports its clinical model with a medical advisory board. It hires clinical studio managers and nurse piercers, retail store associates, recruiters, demand planners, creative project coordinators and accounts payable staff.

The Studio Operations & Communications Associate supports the execution and coordination of Studio Operations systems and initiatives across Rowan studios. As a key partner to the Director of Retail Operations, this role helps translate operational priorities into organized, timely execution across studios and cross-functional teams.

The Studio Operations & Communications Associate will manage day-to-day communications and tasking, support project coordination, maintain operational trackers and resources, and monitor completion and follow-up. The role will also support Visual Merchandising and other initiatives that require in-studio execution.

The ideal Studio Operations & Communications Associate is highly organized, detail-oriented and comfortable managing multiple priorities in a fast-paced retail environment. They are a strong communicator, proactive problem solver and systems-oriented thinker who can identify gaps, follow through on details and escalate issues appropriately.

What you'll be doing:

    Studio Communications

    • Manage day-to-day Yoobic administration and execution, including communications and tasking.

    • Build, schedule and maintain missions and training courses.

    • Monitor completion and follow up on outstanding studio tasking.

    • Support operational communications and ensure studio-facing materials are accurate and delivered on schedule.

    • Studio Operations Support

      • Monitor studio compliance with established operational processes and identify recurring operational issues.

      • Maintain SOPs, FAQs, job aids and other operational resources, ensuring documentation is current and appropriately versioned.

      • Support continuous improvement by gathering and surfacing studio feedback and operational insights.

        • Assist with studio implementation of VM updates including coordination, communication, execution and follow up.

        • Travel to studios as needed to support VM execution, project launches and other operational initiatives.

        • Project & Workflow Management

          • Maintain Asana projects, tasks, trackers, deadlines and dependencies.

          • Track deliverables on operational projects and follow up with stakeholders to keep work moving forward.

          • Support coordination of operational initiatives and escalate risks, delays or recurring issues to the Director of Retail Operations.

          • And other duties as assigned.

What you bring to the table:

    • 2-4 years of experience in retail operations, field operations, project coordination, business operations or a related field.

    • Experience supporting multi-location retail or service environments preferred.

    • Strong organizational and project-management skills with exceptional attention to detail.

    • Comfortable managing multiple projects and deadlines simultaneously.

    • Strong written and verbal communication skills.

    • Proficiency with Google Workspace and project-management tools.

    • Experience with Asana, Yoobic or similar workflow/communication platforms preferred.

    • Comfortable working with spreadsheets, operational data and reporting.

    • Ability to identify issues, prioritize work and escalate appropriately.

      • Ability to work independently while partnering closely with cross-functional teams.

Full-Time Benefits and Perks:

    • Medical/Dental/Vision Health Plans

    • Long-term Disability

    • Life Insurance

    • 401k and Roth IRA Plans

    • Paid Parental Leave

    • Open PTO policy

    • Employee discounts on our amazing products!

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