Supervisor, TA Operations (WD Support)

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

TheTalent Acquisition (TA) Operations Supervisor sits within the broaderTalent Operationsteam andis a frontline people leader responsible for overseeing the day-to-day execution of TA Workday supportprocessesacross therecruitmentlifecycle. This role provides direct leadership, coaching, prioritization, workload management, and performance support while ensuring operational activities are delivered accurately, consistently, compliantly, and in alignment with established service expectations.

The role supports centralized, scalable, and highly repeatable talent solutions by coordinating service delivery, managing SLAs, resolving escalations, monitoring quality, supporting reporting and governance, and driving continuous improvement. Employees in this role are expected to exercise sound judgment, balance competing priorities, develop team capability, manage operational risks, support change and adoption activities, and reinforce a culture of service excellence, collaboration, accountability, and continuous improvement.

People Leadership & TeamDevelopment

• Manage day-to-day workload distribution, prioritization, scheduling, capacity planning to ensure service commitments and operational deliverables are met.

• Support employee onboarding, training, performance feedback, career development, and continuous learning to strengthen team capability and operational consistency.

• Foster a culture of accountability, collaboration, inclusion, partnership, service excellence, and continuous improvementin aglobal,matrixenvironment

Operational Service Delivery & Execution

• Oversee the execution of centralized, repeatable TAprocesses, transactions,ticketrequests, and operational activities across assigned areas of responsibility.

• Ensure operational work is completed accurately, consistently,timely, andin accordance withfirm policies, procedures, compliance expectations, and service standards.

• Research, resolve, and respond to complex operational questions, stakeholder concerns, and escalations using best practices, documentation, andappropriate judgment.

• Escalate high-risk, sensitive, or enterprise-impact issues appropriately whilemaintainingownership through resolution.

• Identifyoperational risks, recurring service disruptions, and stakeholder pain points; recommend sustainable solutions to improve delivery and experience.

Process Improvement & Operational Excellence

• Identifyopportunities to improve operational efficiency, effectiveness, accuracy, quality, scalability, compliance, and stakeholder experience.

• Collaborate with stakeholders to evaluate current processes, clarify requirements, and recommend practical enhancements.

• Support the development, implementation, testing, training, and administration of centralized, repeatable TAsolutions across enterprise systems and integrated tools.

• Lead orparticipatein process reviews, quality audits, operational improvement initiatives, documentation updates, andimplementationreadiness activities.

• Develop andmaintainprocess documentation, knowledge articles, job aids, templates, operating procedures, and training materials.

• Use a continuous improvement mindset toidentifyefficiencies, remove friction, and support scalable service delivery.

Stakeholder Partnership & Communication

• Build andmaintainstrong partnerships with Talent leaders, Centers of Excellence, technology teams, and other key stakeholders.

• Serve as a trusted point of contact for operational guidance, escalations, service updates, and stakeholder support.

• Foster a culture of customer service, collaboration, and partnership while effectively managing stakeholder expectations.

• Partner cross-functionallyto supportthe successful delivery of Talent Operations programs, initiatives, and services.

Data, Reporting & Operational Governance

• Develop and deliver reporting, dashboards and operational insights that support business decision-making.

• Leverage data and trends toidentifyopportunities for process improvement, risk mitigation, resource planning, and service optimization.

• Ensure data integrity, reporting accuracy, and adherence to governance, quality assurance, and compliance standards.

• Support operational metrics, audits, and governance activities to drive accountability and continuous improvement.

Training, Knowledge Management & Coaching

• Lead onboarding, training, and knowledge-sharing efforts to ensure team readiness and consistent service delivery.

• Provide coaching and guidance to strengthen operational performance, stakeholder support, and processexpertise.

• Reinforce operational standards, compliance requirements, and best practices across the teamsupporting a global, matrixorganization.

• Support change management and adoption efforts for new processes, technologies, programs, and service delivery models.

Professional Judgment, Risk & Compliance

• Exercise sound judgment to manage priorities, resolve escalations, mitigate operational risks, and support effective service delivery.

• Ensure compliance with policies, data privacy requirements, internal controls, documentation standards, and quality expectations.

• Lead issue resolution, corrective actions, audits, and continuous improvement efforts to strengthen operational effectiveness.

• Serve as a role model for accountability, professionalism, collaboration, confidentiality, and service excellence.

MinimumRequirements

• Bachelor's degree in Human Resources, Business Administration, Learning and Development, Communications, or a related field, or an equivalent combination of education anda minimumof6yearsrelevantexperience.

• Minimum of 4 years of experience inHR(talent)operations,HR Shared Services, or relatedoperational functions.

• Experience providing direct or indirect work direction, coaching, mentoring, onboarding support, training, or team leadership responsibilities.

• Experience managing operational processes,managingescalations,parallel priorities,SLAs, quality reviews, or process improvement initiativesin a high-volume, fast-paced, service-oriented environment.

• Experience supportinga SaaS-basedApplicant Tracking System (ATS) or recruitment module, preferably Workday Recruiting

• Proficiencywith Microsoft Office applications and experience using HR, talent, recruiting, learning, workflow, case management, reporting, compliance, or enterprise operational systems.

Preferred Requirements

• Experiencewith reporting, metrics, dashboards, service performance monitoring, quality audits, and operational governance.

• Experience supporting system changes, organizational readiness, stakeholder training, or service delivery enhancements.

• Experience working within a global, shared services, matrixed, centralized operations, or multi-time-zone environment.

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at [email protected].

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.