Representative - Drivers Services

Job Purpose:

Handle visa, residency and related GDRFA transactions for employees and bus drivers, ensuring
accurate documentation, fee settlement and coordination with internal departments and external
authorities. Provide clerical and information security support to maintain compliant, organized and
efficient operations.

Roles & Accountabilities:

Strategy
• Act as the RTA’s representative to finalize visa and residency procedures and settle related
fees with GDRFA in accordance with applicable regulations.
• Coordinate with RTA departments and relevant government agencies for visas, residency and
medical check-up processes in line with departmental guidelines.

Operations
• Follow up and complete all requests and transactions from the General Directorate of
Residency and Foreigners Affairs (GDRFA) related to bus drivers.
• Advise and assist employees in processing their visa and residency transactions.
• Issue residence and medical check-up forms for new employees or visa renewals.
• Maintain petty cash for visa, residency and medical check-up fees and submit claims as
necessary.
• Prepare and submit GDRFA transaction balance sheets to the Finance Department.
• Archive all documents and correspondences systematically as per departmental guidelines.
• Carry out clerical duties including list preparation, statistical tables and simple routine
memos.
• Manage incoming calls and inquiries within the section.
• Perform any additional responsibilities as advised by the direct line manager or Head of
Department.

Product / Process Improvement
• Strictly adhere to RTA Information Security policies, procedures and processes.
• Strictly follow the Information Security data sharing guidelines for all internal and external
data transfers.
• Immediately report any Information Security incidents to the line manager and IT support for
prompt guidance and resolution.
• Actively participate in all assigned Information Security training and awareness sessions to
enhance knowledge and address potential Information Security risks.
• Always comply with instructions and guidance provided by the line manager in line with
Information Security requirements.

Information Security requirements.
Physical Working Conditions
• Primarily office-based role within RTA premises, working at a computer workstation and
handling phone and counter enquiries.

Education:

• High School/ Diploma.

Experience:

• 0-1+ years in case of Diploma (2+ years in case of High School).