Technical Operator - Operations Control Center

Job Purpose:

Follow up and supervise the operation of all bus routes and drivers, to ensure compliance with bus operational
standards including safety and security.

Roles & Accountabilities:

# Monitor bus routes and ensure that trips are made according to schedule
# Receiving and answering calls and inquiries of drivers who need assistance and providing advice on appropriate
procedures, especially in cases of an accident or reporting its reality
# Identify and inform drivers to follow the bus routes under instructions from the supervisor, in the event of a
breakdown scenario in the metro that needs support from the bus management
# Advising drivers on corrective action in case of late arrival using the AVM communication protocol
# Submit operational reports according to operation (daily, weekly, monthly) for operating cases that affect
performance indicators and submit proposals, such as but not limited to (development of operation, reduction
of lost kilometers, reduction of bus progress rate on time, increase the percentage of bus commitment to
scheduled schedules OTP, etc...) in order to coordinate with the concerned in the Planning and Business
Development Department
# Inform supervisors of the obstacles or operational difficulties encountered in the routes of flights and seek
advice to deal with them
# Ensure that all corrective actions are recorded in the AVM system for reference when needed in the future
# Dealing with system or equipment errors or bus malfunctions and taking immediate measures to ensure the
progress of the operational process and informing the supervisor when necessary
# Support shift supervisors on a daily basis, to measure the impact of corrective actions taken by shelter
stations and bus stations related to key performance indicators
# Ensure that the daily operations report is submitted on time, including: the number of flights canceled or
added, the percentage of delayed flights and which control center managers and supervisors take appropriate
action
# Any additional responsibilities as advised by the direct Line Manager or Head of Department
# Adhere to RTA information Security Policies and Procedures, related to data protection and as per approved
regulations.

Education
# High School 2 years of relevant work experience.

Skills
# A good user of the computer - A good listener and communicator and a high ability to communicate
and transmit information orally and in writing - A good listener and communicator and a high ability to
communicate and transmit information orally and in writing - Fluent in English in reading, writing and
speaking, preferably fluent in Arabic.