Technical Account Manager

Why Rubie

At Rubie, we help high-growth companies migrate their customer data autonomously so they can onboard customers in hours instead of weeks. ERPs, CRMs, and other systems-of-record are painful to set up because ingesting, mapping, and cleaning legacy data is still mostly manual. Rubie unblocks customer-success teams by combining agentic infrastructure, AI-assisted transformation, and a relentless bias-to-action.

We are back by top-tier investors and accelerating our growth.

Our momentum is very strong, with extremely high retention, and we need to scale the post-sales team to ensure our customers adopt our solution fully and are always aware of new features.

The Role

You are Rubie’s face/tip of the spear for our customers.

• Manage stakeholders and timelines for our existing customers.

• Anticipate any new needs, expansion or challenges

• Monitor and make changes as needed (coding not required, but understanding of data models and comfort with data manipulation is a must)

• Build account plans

• Provide technical feedback to the delivery and engineering team on potential issues or bottlenecks

Day-to-day you will:

• Guarantee 100% retention: You own the metric. Whatever it takes.

• Dive into datasets: make sense of them, manipulate them, map them. You need to be as comfortable with unstructured data as you are with VLOOKUPs on massive datasets

• Monitor and change playbooks: Use our platform to monitor usage, failures and fix when needed.

• Operate in the field: Pair with delivery, product and engineering teams; jump on calls; debug live; be willing to hop on a plane when needed; communicate clearly under pressure.

• Feed the roadmap: Translate frontline chaos into crisp product requirements and implementation guides for the core engineering team.

• Tackle “impossible” projects: When a customer’s need looks hopeless, you volunteer first, and then deliver.

• Be the primary point of contact for high-stakes customers: from non-technical ops teams living in spreadsheets to deeply technical stakeholders, often under real time pressure (live migrations, sales deadlines, post-acquisition cleanups), where data accuracy and clear communication are non-negotiable.

We are a product-first company, you are our customers’ ally to materialize the vision.

About You

• Hungry & scrappy: You like hard problems, long hours, and tangible impact.

• Glass-chewer: Ambiguity and gnarly data sets energize you. You know what the mission is and that we’ll get you where you want to be

• Technical literacy: Comfortable using AI to write quick scripts, wrangle APIs, and dissecting data requirements. Even better if you’ve been a software engineer in a past role.

• Technical literacy: At least 1 year of software development experience. Languages are not important, but you must be comfortable writing and modifying scripts, debugging technical and data-related customer issues, reasoning about APIs and data models, and dissecting ambiguous data requirements.

• Customer-obsessed communicator: You can translate between business, ops, and engineering in real time.

• High-ownership operator: You run toward fires and stay until they’re out.

• NYC-based (or willing to relocate): You believe speed and trust compound in person.

• Bachelor's degree or higher in a field related to computer science or data analytics

If you’ve worn any of these hats before - onboarding engineer, implementation engineer, forward-deployed engineer, solutions architect, or solutions engineer - you’ll ramp fast.

Compensation & Benefits

• Competitive salary + meaningful equity. Everyone at Rubie is an owner.

• Premium health, dental, and vision coverage.

• 5-day-a-week in-office culture in Union Square, NYC

• Relocation assistance for the right candidate.

• The chance to build category-defining tech and wealth at the same time.

FAQ:

• What's the required experience level?

  • We're open to earlier career candidates (including new grads) who can prove that you are ready to hustle and learn quickly

• Can I be remote for this role?

  • No, we are an in person team in New York City 5 days a week

• Do I need to know how to write code?

  • No, but if a task at hand calls for it then we'll expect you use LLMs and our engineering team to hack together a solution to your problem

  • (That said - if you do know how to code, that's definitely a plus!)

• What’s the interview process

  • We move fast and also want to ensure full transparency during the process:

    • You will talk with one of our leaders first

    • Next step: group interview for 60min where we will go over the day to day, past experiences and our values - this will include our founding FDE and our CEO

    • Last step: onsite “real life” experience. We aim at providing a taste of what it’s like to work at Rubie

Please note: to be considered for the job, send a few sentences on why you'd be a great fit to joinus AT rubiehq.com