Salesforce Data 360 & Agentforce Specialist - Data Cloud

Role : Salesforce Data 360 & Agentforce Specialist

Location : Pune (Hybrid)

Experience : 4 - 8 years

Employment Type : Full Time

Job Description :

We are looking for a hands-on Salesforce specialist with expertise in Data 360 (Data Cloud) and Agentforce Studio/Builder to develop, configure, and deploy AI-powered agent solutions.

Key Responsibilities :

- Build and maintain zero-copy connections between Databricks and Salesforce Data 360, collaborating with data engineers on new data products.

- Configure data access, permission sets, and Data Spaces with the CRM architect.

- Configure Coworker Skills and build custom agents, actions, prompts, and flows in Agentforce Studio.

- Develop usage and value dashboards to monitor adoption and business impact.

- Deploy tested solutions from UAT to Production and monitor credit consumption.

- Document solution architecture, configurations, and implementation processes.

- Support future development of Salesforce Voice Agents.

Must-Have Skills :

- Hands-on experience with Salesforce Data 360 (Data Cloud).

- Experience with Agentforce Studio/Builder.

- Strong understanding of Salesforce data models, Flows, permission models, reports, and dashboards.

- API integration experience.

- Good English communication skills.

Good to Have :

- Understanding of end-to-end agentic AI architecture, from data pipelines to agent development.

- Knowledge of MCP, Agent-to-Agent (A2A) integration, RAG, and tool/action design.

- Databricks and SQL experience.

- Agentforce Specialist or Data Cloud Consultant certification.

- Exposure to Agentforce Voice and Tableau Next

Skills

Salesforce Agentforce, Salesforce, AI Integration, System Configuration, CRM, Salesforce API, Solution Implementation