Quality Assurance Analyst, Application Engineering-4

Why Ryan?

• Flexibility Built for Life: Hybrid and remote work options, depending on the role
• Benefits Starting Day One: Healthcare effective on your first day for you and your eligible dependents
• Support for Growing Families: 14 weeks of 100% paid paternity leave, including adoption, plus access to a fertility assistance program
• Time to Recharge: Generous paid time off and flexible working environment
• Investing in Your Future: Professional certification and tuition reimbursement after one year of service and unlimited access to LinkedIn Learning
• Support Wherever You Work: Monthly reimbursements for eligible commuter expenses when working onsite, as well as phone and home internet costs
• Fitness Reimbursement: Choose a monthly gym membership or eligible home fitness equipment reimbursement
• An Award-Winning Workplace: Join a culture recognized for its team member experience

Job Description Summary

The Analyst - QA is responsible for ensuring the quality of software being delivered by the IT Applications Team. This includes the use of both manual and automated testing to ensure that software not only functions as the end user expects but also that software is in compliance with Ryan standards.

Job Description

Duties and responsibilities, as they align to Ryan’s Key Results

People:

• Create a positive team member experience.
• Provides feedback to Business Analysts to ensure that requirements and acceptance criteria are clear and specific enough to convey the needs of the business.

Client:

• Responds to client inquiries and requests from tax authorities.

Value:

• Develops, executes and maintains test plans
• Reads and translates requirements into meaningful manual and automated test cases
• Executes test plans and provides meaningful feedback on results
• Works with Application developers to resolve issues and document bugs
• Use Azure DevOps to document issues and enhancements in the appropriate manner
• Maintains a schedule of testing across multiple software applications to ensure prompt feedback to developers
• Develops and maintains documentation for all testing activities
• Assumes responsibility for the quality and compliance with standards and requirements for all Ryan applications
• Alerts the Product team to potential issues in a constant feedback loop
• Performs other duties as needed and assigned
• Regression testing of the applications during the application release.

Education and Experience:

Bachelor’s degree in Computer Science is preferred or equivalent work experience. Four or more years of hands-on administration experience with Software Quality Assurance and issue documentation.Experience with Microsoft Dynamics 365 and Azure DevOps is preferred. Exposure to automation testing, ideally Playwright with C#, and AI-enabled applications or AI-assisted testing is a plus.

Computer Skills:

To perform this job successfully, an individual must have advanced knowledge of Microsoft® Word, Excel, and PowerPoint; strong analytical skills; strong oral and written communication skills; and excellent customer service skills and attitude. Experience with SQL is a plus. Willingness to develop automation skills is desirable

Certificates and Licenses:

Valid driver's license required.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Work Environment:

• Standard indoor working environment
• Occasional long periods of sitting while working at computer
• Position requires regular interaction with employees at all levels of the Firm and interface with external vendors as necessary
• Independent travel requirement: less than 10%

Equal Opportunity Employer: disability/veteran

About Ryan

Build More Than a Career. Create Your Future.

Ryan is an award-winning global tax services and software provider and the only global-scale specialist in business tax. We combine deep tax expertise with consulting, technology, advocacy, and compliance solutions to solve complex challenges and help clients pay only what they owe, freeing capital to invest, grow, and thrive.

At Ryan, team members contribute to meaningful work for many of the world’s most respected organizations. From day one, you’ll have opportunities to solve complex problems, build deep expertise, take ownership of your work, and make a measurable impact while growing at the speed of your own ability.

Our high-performance, people-first culture is supported by the acclaimed myRyan work environment. You’ll have the freedom to innovate, grow professionally and personally, and benefit from support that adapts to your life. Our flexible work philosophy, commitment to work-life success, and comprehensive benefits help you perform at your best. And with a team invested in your success, your contributions are recognized and celebrated.

It’s a culture built to empower you to accelerate, transform, and win-together.