Senior Product Manager

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Job Description:

Summary

The Senior Product Manager is responsible for leading strategic process transformation initiatives across the transportation management organization. This role partners closely with business, operations, technology, and AI teams to understand current ways of working, identify opportunities for improvement, and design scalable, efficient processes that enhance operational performance and customer outcomes.

The Senior Product Manager will drive process standardization efforts by leveraging technology, automation, and AI-enabled solutions to modernize workflows and improve efficiency. This individual will lead process redesign initiatives, oversee implementation and deployment planning, establish performance metrics, and drive change management activities to ensure successful adoption of new ways of working. Through strong cross-functional leadership, this role will help shape the future of transportation operations and deliver sustainable business results.

ESSENTIAL FUNCTIONS

• End to end process mapping across 70 customers to capture current processes to expose variation, waste and automation potential.
• Works on complex problems where analysis of situations or data requires an in-depth evaluation of various factors
• Document and analyze current-state processes to identify variation, waste, bottlenecks, and automation opportunities.
• Lead process standardizations with AI agents to Identify areas with most benefit of agents. Establish standard processes with AI agents and engage with agent team to define outcome and scope.
• Scope, estimate, package, and prepare transformation initiatives and investment proposals for executive approval.
• Redesign business processes within Blue Yonder and align technology capabilities to future-state workflows.
• Ensure new processes are implemented properly. Establish roll-out plans, develop key metrics, engage with teams and drive accountability to the standards
• Engage cross-functional stakeholders to drive alignment, execution, and continuous improvement.

ADDITIONAL RESPONSIBILITIES

• Conducts Quality Assurance reviews of all projects taking place within the assigned portfolio
• Develop executive-level presentations, strategic proposals, tool set request for capital, program updates
• Defines future team structure and needs for approved strategy to be successfully implemented
• Performs other duties as assigned.

SKILLS

• Experience in Product Development, Product Management or Product Operations
• Expertise in business process mapping, process optimization, and operating model design.
• Experience leading large-scale transformation, automation, or digital modernization initiatives.
• Strong understanding of AI agents, workflow automation, and business process management.
• Experience working with Blue Yonder or similar supply chain and operations technology platforms.
• Lean or process background and credentials. Strong, demonstrated ability to translate strategic objectives and goals into tactical execution
• Proven ability to lead cross-functional teams and influence stakeholders across operations, technology, and executive leadership.
• Strong analytical, project management, and change management capabilities

Additional Skills and Abilities

• Organizational Change: Significant experience in driving cultural change and how to improve operational performance in an efficient/effective manner

• Communications: Excellent interpersonal, listening, and influencing skills with ability to effectively work at all levels of the organization; strong verbal/communication skills and presentation abilities.
• Team-oriented and social: communicates well with all levels of the organization
• Communications and Emotional Intelligence: Able to present information in clear, concise terms to all position levels in the company. Ability to be tactfully persuasive at all levels of the organization Ability to adjust delivery styles and approach based on audience needs
• Team Building: Identifies essential skills and attributes to maximize individual contribution and engagement, while igniting passion to foster a high-performance/motivated team environment
• Relationship Management: Builds relationships based on trust and respect. Promotes the inclusion of diverse knowledge, skills, and experiences to achieve results. Attitude of empowerment and transparency: enable a team to become self-directed, willing to share information, collaborate, and engage in crucial conversations
• Learning Agility: Quick learner and Self-Motivated: ability to quickly gain a high-level understanding of the technical and business domains. Creative and efficient in proposing solutions to complex, time-critical problems Systems Thinker: ability to 'optimize the whole' through end-to-end value delivery
• Continuous Improvement: Proactively seeks ways to improve personal and organizational effectiveness to meet current and future business needs. Learning equally from successes and failures
• Continual improvement: always growing ones craft, learning new tools and techniques to manage oneself and a team
• Ethics and Trust: Must have high ethical standards and ability to exercise sound judgment in dealing with politically sensitive situations and catering to differing interests. Champions diversity of thought and opinion
• Adapting to Change/Adaptability: Ability to anticipate change, face reality, draw conclusions, and swiftly mobilize to adapt to changing needs and demands Flexible: ability to shift to the role or tasks needed for each situational transformation. Ability to 'get the job done' regardless of role definition

• Exhibit behaviors consistent with organization’s core competencies: integrity and trust, organizational agility, innovation management, dealing with ambiguity, drive for results, customer focus and peer relationships.
• Ability to influence without authority.
• Strong oral and written communications skills.
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
• Ability to work independently and as a member of a team.
• Flexibility to operate and self-driven to excel in a fast-paced environment.
• Capable of multi-tasking, highly organized, with excellent time management skills.
• Detail oriented with excellent follow-up practices.
• Degree in Business, Operations Research or Engineering preferred

EDUCATION

• Bachelor's degree Bachelor's Degree or equivalent.
• Master's degree MBA preferred. preferred.

EXPERIENCE

• Eight (8) years or more combined experience in Project Management, Business Analysis, System Analysis and Product Management.
• Experience Strong IT background experience.
• Experience Exposure to Strategic Planning and Analysis preferred. preferred

TRAVEL

10-20% or up to 40% if not in the Novi, Mi or Fort Worth, TX areas

#IND-exempt

Job Category

Our Culture & Commitment:

At Ryder, you’re trusted to make an impact-while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:

Minimum Pay Range:

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Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [email protected] or 800-793-3754.

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