Service Employee

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Job Description:

About Ryder

For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare.

We are a Fortune 500 company with 800+ locations and over 40,000 employees across the US and Canada! Employee satisfaction is part of our culture.

Summary

Ryder is seeking a motivated individual to join our team as a Service Employee I. The position works with the Maintenance Team to ensure that vehicles are prepped and transferred to the appropriate location within the facility. This role assists the team to organize the Shop and ensure that vehicles are presentable and ready for customers. Joining Ryder as a Service Employee is a great way to get your career started, with opportunities to move into Lube Technician roles and work toward our Heavy Duty Apprentice Mechanic training program. Ryder supports top performers to complete academic and practical requirements for becoming a Licensed Heavy Duty Mechanic.

Type: Full-Time, Perm

Wage: $19 per hour + $1.50 per hour afternoon shift premium

Location: Kitchener, ON

Shifts: 2-week rotating shift: Dayshift is M to F, 6:30am to 3:00pm, Afternoon shift is M to F, 3:00 to 11:30pm

Why Ryder:

• Ryder has been Recognized by Forbes as one of Canada's Best Employers in 2025
• Weekly pay.
• 10 days of Paid Time Off upon hire
• Excellent benefits package after 30 days (Medical, Dental & Vision)
• Retirement Benefits including Defined Contribution Pension Plan (DCPP), Group Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP)
• Employee discount of 15% on Ryder stock
• A safe, friendly and respectful work environment

Essential Functions

· Fuel Vehicles

· Wash and detail vehicles. Move heavy duty vehicles

· Perform multi-point inspection on inbound units as required by company policies and procedures. Check tire pressure. Report service issues to shop

· Record fuel activity and maintain proper fuel and DEF inventories and reconciliation

· Maintain fuel island area to Six Sigma standards and policies.

· Perform some facility maintenance. Perform minor maintenance tasks as assigned by supervisor

Additional Responsibilities

· Changing tires

· Inspecting refrigeration units on trucks

· Emptying trash

· Performs other duties as assigned

Skills and Abilities

· Proficient in English written and verbal communication skills

· Demonstrates customer service skills

· Must be able to understand customer's verbal communication

· Understand computer hardware and software, especially word processing, spreadsheets, and email

· Must be able to read and understand codes and instructions on the computer

· Must have basic computer skills and ability to perform data entry

· Must be 18 years of age or older

· Highly thorough and dependable

· Must be able to work flexible schedules including shift work, weekends, holidays

· Must be able to work different locations

· Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)

· Ability to work independently and as a member of a team

· Flexibility to operate and self-driven to excel in a fast-paced environment

· Capable of multi-tasking, highly organized, with excellent time management skills

· Detail oriented with excellent follow-up practices

Qualifications

· H.S. diploma/GED preferred

· 0 to One (1) year of related work experience, preferred

Safety Sensitive

Yes

DOT Regulated

No

Should you have any questions about this job, application process etc., please feel free to contact our recruiter according to the information below:

Recruiter: Kathy Zhang

Email: [email protected] ( Pls submit your application on our website, don’t send resume to this email, we will only review applications from our website)

Business Hours: M to F, 8:00am to 5:00pm Mountain Time

Job Category

This posting is for an existing vacancy.

Our Culture & Commitment:

At Ryder, you’re trusted to make an impact-while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information:

The compensation offered toa candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensationranges for the position are below:

Pay Type:

Minimum Pay Range:

Maximum Pay Range:

Ryder is an Equal Opportunity Employer:

We value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply including women, visible minorities, aboriginals and persons with disabilities.

In accordance with our commitment to diversity and inclusion, Ryder welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process. Should you require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you. If you require assistance in order to apply, please contact us at 888-957-9337.

Authorization to Work in Canada:

As part of our commitment to compliance with employment and immigration laws, all applicants must have valid legal authorization to work in Canada. Maintaining this authorization is the responsibility of every employee and is a condition of continued employment.

Important Note :

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. All screening is conducted in accordance with applicable privacy and human rights legislation and is limited to information directly related to the requirements of the position.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through http://www.ryder.com/en-ca/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [email protected].

Current Employees:

If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.

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