ServiceNow Technical Lead

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Job Description:

Summary

The Application Delivery Lead is responsible for solution and implementation activities as assigned for the Ryder Distribution Management (DM) technology portfolio. Major activities include solution documentation, solution estimation, solution design, solution configuration/development, and solution implementation. This position will be required to work closely with business partners and extended technology team to deliver competitive and quality distribution management solutions.

A Technical Lead is a hybrid role that bridges software engineering and team leadership. They guide the technical direction of projects, write and review code, and mentor team members. The role focuses heavily on ensuring product quality and bridging the gap between business goals and development execution

Key Responsibilities

• Solution Design & Architecture: Translate complex business requirements into scalable, secure, and maintainable ServiceNow solutions and custom applications.
• Team Leadership: Mentor and guide junior/mid-level developers, conduct code reviews, and enforce architectural best practices.
• Integrations: Design and oversee complex integrations with external enterprise systems (e.g., ERP, HRIS, CRM) utilizing REST/ MID Server, and Integration Hub etc.
• Platform Governance: Monitor system performance, security, and data quality while managing platform patching, upgrades, and module rollouts.
• Module Expertise: Oversee implementation across various modules (e.g., ITSM, HRSD, Legal, CSM, App Engine) based on organizational needs.

Experience & Knowledge

• Experience: Typically, 5-8+ years of hands-on ServiceNow development and configuration experience, including full-lifecycle project implementations. Specialization in any of the ServiceNow module is a plus.
• Technical Skills: Deep proficiency in JavaScript, HTML/CSS, AngularJS, and ServiceNow scripting (Business Rules, Client Scripts, Script Includes, Flow Designer).
• Certifications: Current ServiceNow certifications are highly preferred (e.g., Certified System Administrator (CSA), Certified Application Developer (CAD), and Certified Implementation Specialist (CIS) for specific modules).
• Frameworks: Familiarity with ITIL, Agile/Scrum methodologies, and the Common Service Data Model (CSDM) framework. [
• Soft Skills: Exceptional communication, problem-solving, and stakeholder management skills.

Essential Functions

• SOLUTIONS DELIVERY Translates business needs and objectives into requirements and project estimates. Enable competitive and quality technology solutions in response to business needs. Solution documentation Solution configuration Solution modification design, development, test and delivery: Design, develop, test and deploy complex SQL query statements Design, develop, test, and deploy advanced database level stored procedures Design, develop, test, and deploy custom user/system interfaces and processes using programming languages such as C++ Java, Android, and PowerShell Drive innovation and creative solutions to business challenges. Assignments can include customer/enterprise change requests, customer projects, vertical projects, and technology projects Test planning and support

• PRODUCT MANAGEMENT Collaborates with business partners, external customers, and other IT functional teams to contribute to the product roadmap. The roadmap is the foundation for prioritization, resource planning, and investment Continue to develop domain expertise through project experience, industry publications/events, and self-learning Detailed knowledge of the Ryder Distribution Management platform and technology offerings

• CUSTOMER Represent Ryder technology as the DM product subject matter expert in new/existing customer presentation/events Perform product demonstrations and solution training Communication on product capability and assigned project status

• ADMINISTRATIVE Weekly status report on assigned activities Accurate and timely timesheet and project required reporting

Additional Responsibilities

• Continuous improvement and internal innovation

• Performs other duties as assigned

Skills and Abilities

• Well rounded knowledge of distribution/3PL industry to facilitate requirements discussion and troubleshooting efforts between business owner, Ryder customer, and IT development teams; including facilitating discussions around supply chain process implementations and/or improvements for integrated solutions

• Strong documentation skills as it relates to business requirements, functional design definition, and solution configuration

• Candidate must possess strong client facing skills and understand the mechanisms for building strong, long-lasting internal and external customer relationships, including the ability to generate results through influence

• Ability to conceptualize how systems need to be configured and used to solve daily business problems

• Problem solving; ability to solve complex supply chain challenges working in a team environment

• Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments (preferred)

• Ability to work with others to obtain results

• Possesses flexibility to work in a fast paced, dynamic environment

• Maintains a high degree of professionalism

• Leadership competencies Organizational Agility, Intellectual Horsepower, Dealing with Ambiguity, Integrity and Trust (preferred)

Qualifications

• Bachelor's degree required in distribution management, supply chain, information systems, information technology, business

• Five (5) years or more in distribution / supply chain management experience. Experience in a 3PL/4PL environment preferred required

• Five (5) years or more in information technology and supply chain management systems required

• Five (5) years or more in supply chain technology project. Implementation of supply chain technology solutions required

• Five (5) years or more in use, configuration, or implementation of industry recognized distribution management solutions required

• Five (5) years or more in designing/coding custom user/system interfaces via C++., Java, Android, and PowerShell programming languages required

DOT Regulated

No

Job Category

Our Culture & Commitment:

At Ryder, you’re trusted to make an impact-while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information:

The compensation offered to acandidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation rangesfor the position are below:

Pay Type:

Minimum Pay Range:

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Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [email protected] or 800-793-3754.

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