Scrum Master

Duration: Until Apr 30, 2027 (possibility of extension)

Location: Waterloo; Hybrid - once/twice per month in office

*Needs to be eligible to for Reliability Status (requires five consecutive years living in Canada)

A motivated thought leader is sought to perform the role of Scrum Master. As a data-driven organization, the Team values individuals who can leverage data to make decisions, drive continuous improvement, and help foster a culture where data informs all aspects of the Team's work. The ideal candidate will have a passion for analytics and the ability to synthesize complex information into clear, actionable insights.

This role will be part of a dedicated Agile team in the Enterprise Data and Analytics Enablement (EDAE) team, and will be accountable for implementing the team goals through a highly dynamic, fast-paced solution development process. The Scrum Master helps build high-performing teams by providing support with product delivery utilizing a deep understanding of Agile principles and team dynamics. The Scrum Master teaches the team Agile practices, facilitates Scrum ceremonies, and shields the team from external distractions. The Scrum Master brings the Product Owner and the team together and helps them understand each other’s roles and key objectives. This individual is also a coach for team members and an innovator who constantly seeks continuous improvement.

Must Haves

• 5+ years of experience in agile delivery / transformation / training / coaching
• 5+ years of IT project management experience
• Familiarity working in Agile and Scrum environments
• Certified Scrum Practitioner (CSP) or Certified Scrum Coach (CSC) ideal
• SAFe Certification ideal
• Experience in Agile principles and managing teams/dynamics
• Experience in facilitating Agile ceremonies, tracking team level metrics and removing blockers
• Strong communication skills, ability to share information promptly and clearly
• Strong team leader able to assess team spirit, facilitate positive team dynamics, and drive necessary actions to improve
• Excellent problem-solving, organizational, and analytical skills
• Ability to coach and mentor multiple roles on a Scrum team; skilled in building relationships and navigating through organizations
• Brings a high-energy and passionate outlook to the job and can influence those around them
• Able to build a sense of trust and rapport that creates a comfortable & effective workplace
• Understanding the Software Development Life Cycle (SDLC)

Nice to Have

• Delivery or software development background
• Experience managing Data & Analytics projects
• Experience coaching development teams
• Experience using and implementing AI solutions
• Assertive, with the confidence to be voice of authority 
• Well versed in navigating complex organizational structures and the capability to develop productive working relations with internal stakeholders across the region and globally

Responsibilities

• Monitor Scrum processes and support Product Owner on release planning and backlog management
• Facilitate agile ceremonies including sprint planning, sprint review, retrospectives, and daily standup
• Identify, manage, and help mitigate issues and risks, with particular emphasis on timely removal of impediments for the team and/or directing obstacles to appropriate owners for quick resolution
• Ensure that proper documentation (i.e. program vision statement, program backlog, program roadmap, release plan, sprint backlog, and increments) is prioritized and added to the team’s backlog of work
• Support compliance with policies and procedures for delivery and implementation
• Build high performing teams who produce successful deliverables and work effectively via individual and team coaching
• Strengthen the team’s understanding of Agile / Scrum principles and ensure application of these practices
• Ensure the team’s actions are aligned with the project goals and vision
• Bring transparency to Business, IT, and Operations organizations about the team’s progress and Agile processes
• Identify trade-offs between short and long-term benefits to drive shared vision between the team and Product Owner
• Foster a continuous learning environment, helping teams adapt to changing circumstances