Senior Business Analyst

S.i. Systems · Government · 12 days ago

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Salary

≈ $54k – $94k per year (Estimated)

Location

In office (Ottawa)

Seniority

Senior · 10+ years exp

Employment

Contractor

First seen by Alion on Oct 20, 2026.

Overview

Company

Impact

Profile match

S.i. Systems

S.i. Systems is one of Canada's largest IT staffing and talent recruitment agencies, specializing in contract staffing, direct-hire placements, contractor payrolling, and IT project solutions. Headquartered in Calgary, Alberta - with major offices across Toronto, Vancouver, Ottawa, and other key metropolitan centers - the firm connects organizations with highly skilled technology professionals across cybersecurity, software development, cloud infrastructure, enterprise systems, and data analytics. Backed by an extensive nationwide network of pre-screened IT contractors, it supports corporate and public sector clients navigating large-scale digital transformations and complex technical initiatives.

sisystems.com · HQ: Calgary, Canada · IT Staffing & Staff Augmentation · Information Technology · Professional Services · 1001-5000 employees · Est. 2006

Backed by TorQuest Partners

Our public sector client is seeking a Senior Business Analyst (10+ years) to support Enterprise Service Management initiatives using ITSM/ESM processes and ServiceNow

This role supports an Enterprise Service Management (ESM) project within a public sector environment. The position focuses on stakeholder needs assessment, business analysis activities, and process evaluation across multiple business lines using ITSM/ESM practices and ServiceNow. The work includes intake, workflow, service catalogue, and case management analysis supporting enterprise service delivery initiatives.

Contract, Remote

Must Haves

10+ years in Business Analysis supporting enterprise initiatives
Hands-on experience with ITSM/ESM platforms including ServiceNow, intake, workflow, service catalogue, and case management
Stakeholder needs assessment across multiple business lines including elicitation, workshops, and requirements traceability
Options analysis and cost-benefit input to business case development

Nice to Have

Lean process mapping
Current-state and future-state process mapping

Responsibilities

Conduct stakeholder needs assessments across multiple business lines
Facilitate elicitation sessions and workshops
Document and maintain requirements traceability
Perform options analysis for business initiatives
Provide cost-benefit input into business cases
Support intake, workflow, service catalogue, and case management analysis within ServiceNow

Disclaimer:
AI may be used in evaluating candidates.
This posting is for an existing vacancy.

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