Senior IT Analyst V - Technical Support
First seen by Alion on Oct 20, 2026.
Our financial services client is seeking a Senior IT Analyst V - Technical Support (10+ years of experience) to provide Level 3 application support using Splunk, Dynatrace, Linux/Unix, and Java/J2EE applications
Join a banking environment supporting critical CIAM and Fraud Solutions initiatives within a Level 3 application support function. This role focuses on incident management, application stability, production support, monitoring, and deployment activities across enterprise applications and service-oriented environments. The position offers exposure to complex production environments, cross-functional collaboration, and long-term potential based on business needs and performance.
Contract, Toronto, Hybrid, : 2 days in office, 3 days work from home – could potentially change to 4 days on site
- Anchor Days (if applicable): Wednesday and Fridays (flexible)
- Address: 310/320 Front Street West Corporate, Toronto, Ontario
6 months
Must Haves
- 10+ years in application support, incident, problem, and change management
- Hands-on support using Splunk, Dynatrace, and PagerDuty
- Hands-on administration and troubleshooting in Linux/Unix environments and Java/J2EE applications
- 5+ years within banking or financial institution environments
- Undergraduate degree preferred
Nice to Have
- Java, Azure, microservices, or automation certifications
- Lead experience
- Understanding of authentication technologies including SSO, MFA, OAuth, SAML, and OpenID Connect
Responsibilities
- Develop and implement support models and processes for application support operations
- Oversee investigations of production incidents and coordinate remediation activities
- Manage application deployments within load balanced service-oriented environments
- Provide 2nd and 3rd level production support for application incidents
- Monitor alerts and create dashboards using Dynatrace, Splunk, PagerDuty, and ServiceNow
- Collaborate with architects, vendors, and delivery teams on environment modifications and production support activities
- Drive controls activities related to change management, production implementation, compliance, and business continuity
AI may be used in evaluating candidates.
This posting is for an existing vacancy.