Senior IT Technician

JOB DESCRIPTION

The Group currently has a vacancy for a highly experienced Senior IT Professional who takes ownership of complex, escalated technical challenges across the network, server and end-user environments. The individual requires a deep, hands-on technical background and should be comfortable working collaboratively (sometimes independently) on high-impact issues and permanently resolving problems through root cause analysis. He/she will also have to:

POSITION REQUIREMENTS

• Training and support of userbase on IT Systems
• Maintaining mail infrastructure (Postfix, Sendmail, Exim), including Antispam/Antivirus policy, DNSBL configuration, SMTP protocol troubleshooting, and mail routing
• Configuring and administering Fortinet firewall estates (policy configuration, VPN, security profiles, high availability)
• Configuring and maintaining Mikrotik network infrastructure, including routing and inter-site connectivity and troubleshooting
• Wireless network deployment and troubleshooting
• Providing advanced technical support for critical desktop and server issues
• Actioning Service Desk ticket queues, ensuring SLA compliance and quality of escalated resolutions
• Producing technical documentation and knowledge base procedures
• Identifying opportunities for and implementing automation and scripting to reduce manual workload across the team
• Configuring IP camera/CCTV infrastructure, including network integration
• Ensuring completion of daily operational checklists and reporting status to the IT Manager
• Proactive monitoring and capacity/performance management of connected devices and inter-branch connectivity
• Performing Root Cause Analysis on recurring or high-impact incidents, implementing permanent resolutions through root cause analysis
• Undertake travel to sites to perform installations and maintenance as required
• Creating, deploying, and administering Windows Server environments (2016-2025), including DHCP, DNS, Active Directory configuration, Group Policy, and forest/domain administration
• Deploying and maintaining Hyper-V virtualization infrastructure, including host configuration, guest provisioning, and server migrations
• Administering Biometric Access Control systems, including integration and troubleshooting

QUALIFYING EXPERIENCE

• Minimum 12 years' experience as an IT professional, with a track record of resolving escalated issues and supporting end-users across face-to-face and remote channels
• Minimum 8 years' experience configuring, implementing, and maintaining corporate LAN & WAN environments
• Advanced proficiency with Microsoft Windows (10, 11) in a distributed environment
• Advanced proficiency with Microsoft Office (2016 - 2024) and Office 365, including deployment and administration
• Proven experience deploying and administering Windows Server (2016 - 2025)
• Strong knowledge of hardware/software configuration, installation, and lifecycle management
• Advanced troubleshooting, diagnostic, and problem-solving skills, with a focus on root cause analysis on complex issues
• Experience leveraging AI tools (e.g. Claude AI) to improve IT operations, support, or documentation workflows
• Strong networking expertise, including switch and router configuration.

QUALIFYING ATTRIBUTES

• A security-first mindset, with a strong focus on safeguarding networks, systems, and data across the organization
• Ability to liaise professionally and confidently with vendors and colleagues at all levels, including senior stakeholders
• Strong interpersonal skills with the ability to guide and advise team members
• Hard-working, self-motivated, and able to take ownership of complex problems through to resolution
• Ability to work independently on escalated issues as well as collaboratively within a team
• Willing and able to work overtime and be available for escalations when required
• Own reliable transport, with willingness to travel to sites as required
• Excellent communication skills, able to translate technical detail for both technical and non-technical audiences
• Excellent organizational skills with strong attention to detail
• Ability to remain calm, prioritize effectively, and perform well under pressure, particularly during critical incidents

ADVANTAGEOUS EXPERIENCE

• Exposure to PLC machinery and industrial control systems
• Mikrotik/RouterOS networking knowledge
• SecOps experience, including security monitoring and incident response
• Experience administering ManageEngine ServiceDesk Plus
• Proficiency in Hyper-V virtualization, including advanced configuration and troubleshooting
• Strong scripting and automation skills (e.g. PowerShell, Bash, or similar)
• Knowledge of Acronis backup and disaster recovery solutions
• Experience with VMware host and guest installation, configuration, and maintenance
• Experience building and implementing cloud automation workflows (Power Automate, IFTTT, Make, Zapier)
• Industry certifications such as CompTIA N+, A+, or Microsoft MCSE/MCITP, Mikrotik MTCNA, ITIL Foundation
• Experience implementing and administering cloud solutions
• Experience with the Microsoft Azure cloud platform, including deployment and administration
• Experience configuring and managing cloud storage solutions
• Proven track record in SQL database administration, optimization, and performance tuning

Please note that the successful candidate will receive a formal, written offer of employment after all applicable pre-employment checks have been completed. This offer will only be valid if it is signed by a company representative authorized to make such an offer. Representations made on behalf of the company in any other form do not constitute valid offers of employment and should not be construed as such