DISTRIBUTION SUPERVISOR

Dreaming big is in our DNA. It’s who we are as a company. It’s our culture. It’s our heritage. And more than ever, it’s our future. A future where we’re always looking forward. Always serving up new ways to meet life’s moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together - when we combine your strengths with ours - is unstoppable. Are you ready to join a team that dreams as big as you do?

The key purpose of this role is to drive a consistent Service Level by ensuring superior Point Of Consumption (POC) execution of the Delivery Process while executing our competition strategy responsibly. Grow profitability by exploiting delivery mode opportunities.

Key Roles and Responsibilities:

Delivery Productivity Management

• In trade coaching with errant offenders on MBFU, refusals and OODD.
• Ensuring that delivery modes are adhered and continually look for opportunities to pursue cost effective modes.
• Master Data verified for accuracy.
• Verification of shipment for Owner Drivers to ensure accurate payment through Centralised Payment of Owner Drivers (CPODs) and Spotlight Payments of Owner Drivers (SPODs).
• Adherence to market visit plan within trade presence at a minimum of x3 days a week ensuring adherence to SOPs and OWDs done to open the gap where necessary.
• Manage day to day productivity KPIs such as departure, on route, and arrival for driver to ensure eliminate idle time.
• Maximising volume by ensuring efficient fleet and availability of drivers to execute.
• Ensuring on time deliveries by conducting morning start-ups to assist drivers with day-to-day challenges ensuring that plan vs actual is met.

Quality Management

• Ensure Quality is clear in the Route Delivery Execution Process and people know and follow it.
• Ensure all employees understand the customer complaint process. Process is in place, KPI is tracked and there are action plans to improve results. Consumer complaints GOPS are being tracked and implemented.
• Ensure that the driver base is trained and equipped to identify quality related issues and understands correct handling methodology to minimise issues Capacity Occupation and Refusal Management.
• Establish SLA with commercial on Capacity Occupation daily optimisation.
• Ensure that appropriate communication channel in place and action plans have been developed to track Refusals.
• Ensure return policies are in place and they cover all items and they are adhered to and updated. Following the T2 returns process in line with Distribution Process Optimisation Process (DPO).
• Establish routines with CXC to track performance.
• Create an environment that allows for cross functional learning and integration.
• Conduct driver morning meetings x3 times a week to align all necessary trainings, OWDs and coaching in line with DPO standards.
• Verify load plan accuracy daily with CORE to ensure efficient deliveries
• Manage driver working hours by ensuring the correct clustering of the different delivery sectors.
• Ensure daily communication to customers to provide accurate ETAs of orders to manage net promoter score (NPS).

Key Attributes and Competencies:

• Demonstrates reliability
• Good interpersonal skills / builds good relationships
• Ability to work under pressure
• Verbal ability and communication skills
• Excellent self-management and planning skills
• Strong achievement orientation

Minimum Requirements:

• Relevant 3-year tertiary degree/diploma, preferably in Supply Chain and or Logistics
• 2 years’ experience in a customer service role within an FMCG
• Supply Chain and or Logistics
• Valid Code 08 Drivers License
• Proficiency in Microsoft Office
• SAP experience will be preferred
• Knowledge of customer service principles

Additional Information:

• Band: VIII

AB InBev is an equal opportunity employer and all appointments will be made in line with AB InBev employment equity plan and talent requirement.