Product Support Analyst I

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Team Description

Our team is looking for an Associate Product Support to join us. This role is key to ensuring exceptional customer experience by providing timely and accurate support for our products. You will work closely with internal teams and customers to resolve inquiries, troubleshoot issues, and contribute to continuous improvement.

Role and Responsibilities

• Respond to routine customer inquiries regarding products under direct supervision.
• Analyze problems using diagnostic tools to identify problem areas and recommend corrective actions.
• Provide solutions to customer application questions and maintain a log of recurring issues for reporting to product development.
• Follow up and escalate unresolved problems to ensure resolution and track calls to identify trends.
• Collaborate with internal departments to provide feedback and improve customer experience.
• Provide support for customer application questions and analyze potential issues using diagnostic tools.
• Recommend corrective actions and ensure timely resolution. Develop and maintain positive customer relations by delivering outstanding customer service.
• Coordinate with various functions within the company to ensure customer requests are handled appropriately and promptly.

Qualifications and Education Requirements

• Experience in providing customer support.
• Excellent English communication skills (oral and written).
• Strong customer service focus and problem-solving ability.
• Good computer software skills and internet capabilities.
• Ability to work independently as well as in a team environment.
• Flexibility in working hours, including different shifts in a 24/7 environment (may include weekends and periodic shift bidding).

Benefits

• Work in modern Zonamerica campus with all its amenities.
• Annual performance bonus plans.
• Development opportunities locally and globally.
• Competitive private health insurance for employees and eligible children.
• Extra Paid Time Off (5 additional days per year).
• Paid parental leave (12 weeks for fathers / 18 weeks for mothers).
• Daily meal allowance.
• End of Year Break.
• Life Insurance.
• Corporate Social Responsibility opportunities.
• Recognition and acknowledgement programs.
• Fun employee engagement and development events.
• Competitive benefits aligned with local market standards.

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.