Technical Product Support Specialist I
Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.
We are seeking a Revenue Optimization Analyst to join our global Revenue Optimization team, where innovation knows no borders. This team helps travel agencies optimize revenue through accurate contract management and platform solutions. It ensures customer commercial agreements are seamlessly executed so partners can maximize profitability. With an inclusive culture and flexible work environment, we work together with boldness, curiosity and commitment so we can all win together.
As a Revenue Optimization Specialist, you will manage customer requests and load airline commission contracts through our agency retail platform. You will resolve contract questions, monitor service level objectives and track customer progress through regular internal meetings. This role requires strong analytical skills, attention to detail and a customer service mindset to help our partners succeed.
What you'll do
Load airline commission contracts accurately into the platform to support agency managed commissions.
Manage customer email requests through customer relationship management systems to answer contract questions and resolve platform inquiries.
Monitor and maintain service level objectives to ensure timely delivery of customer requests.
Participate in internal team meetings to follow up on client progress and improve operational workflows.
Use automated tools and query scripts to improve data accuracy and accelerate contract processing times.
What you'll bring
Experience in customer support, data analysis or revenue operations within travel technology are highly appreciated.
Expertise using Sabre formats including city pair availability and pricing workflows will be a plus.
Advanced proficiency in English with the ability to submit all application materials and resumes in English.
Demonstrated analytical skills with high attention to detail using database query tools like structured query language.
Practical experience applying analytics or automation tools to streamline manual processes and improve data quality will be a plus.
Benefits that support you We know support looks different for everyone. That is why Sabre offers benefits beyond medical and financial coverage, with programs designed to support your well-being, growth and life outside work:
Competitive pay and performance-based bonuses
Flexible work options
Comprehensive healthcare coverage
Generous PTO and holidays
Strong retirement planning support
Family-friendly benefits
Professional development opportunities
Please provide English CV
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.
This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.
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