Operations Support Coordinator

Description

ABOUT THE POSITION

Organization

If you value innovation, creativity, and working hard to satisfy our customers, you will fit in well at Kerr. Our specialty is modifying brand-new vehicles into police and emergency vehicles. In fact, we upfit more police vehicles than any other company in North America, and we continue to focus on growing our business. Founded in 1952, Kerr Industries has a strong North American presence with operations located in Texas, Chicago, Michigan and Oshawa. We want motivated, ambitious people who put the needs of our customers first, bring creativity to their work and will do whatever it takes to achieve success. If you share our passion for providing innovative solutions to complex challenges, we want you on our team. For more information, please visit www.kerrindustries.com.

Job Summary

We are seeking a highly organized and detail-oriented Administrative Coordinator to oversee the creation, tracking, prioritization, and completion of work orders while coordinating vehicle movement and logistics. The ideal candidate is a proactive self-starter with excellent time management skills, exceptional attention to detail, and the ability to communicate effectively with technicians, vendors, customers, and internal stakeholders. This role requires someone who thrives in a process-driven environment and can manage multiple priorities while ensuring operational efficiency.

Responsibilities

Working and reporting directly with the Production Manager and Quality Manager, this role will perform all interim and final inspections on our upfitted vehicles.

• Create, review, update and track work orders from initiation through completion,
• Manage invoicing and ensure accurate documentation throughout the process.
• Ensure work orders are accurate, complete, and prioritized based on operational requirements.
• Coordinate vehicle scheduling, dispatching, transportation, and delivery activities.
• Monitor vehicle availability, maintenance schedules, and operational readiness.
• Liaise with external carriers to ensure seamless logistics coordination.
• Track vehicle locations, status updates, and service completion timelines.
• Maintain accurate records of work orders, vehicle movements and related documentation.
• Follow up on outstanding work orders and logistics requests to ensure timely completion.
• Anticipate potential challenges and proactively implement solutions to minimize disruptions.
• Balances competing priorities while ensuring vehicles are utilized efficiently.
• Communicates with the sales team for all requests regarding vehicle status
• Support the Sales Team by generating reports.
• Identify opportunities to improve workflows, efficiency, and service delivery.
• Ensure compliance with company policies, safety standards, and established procedures.

Compensation and other Benefits

• $52,000 to $56,000 /Year
• Compensation is commensurate with experience. Includes Health, Dental, and Vision benefits and paid vacation.

Requirements

Required Qualifications

• Experience in work order management, operations coordination, customer service, or a related field.
• Accounting knowledge an asset
• Proficiency in Microsoft Office applications.
• Strong organizational and multitasking abilities.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.

Key Qualities & Competencies

• Demonstrates exceptional organizational skills and maintains accurate records and documentation.
• Identifies discrepancies, errors, and omissions before they affect operations.
• Retains important information, follows historical trends, and recalls processes and past actions when needed.
• Quickly learns new systems, processes, and technologies with minimal supervision.
• Effectively prioritizes tasks and consistently meets deadlines in a fast-paced environment.
• Communicates professionally and confidently with team members, leadership and customers.
• Builds positive relationships and works effectively across departments to achieve common goals.
• Takes initiative, identifies challenges, and pursues solutions without constant direction.
• Follows established procedures while actively seeking opportunities for continuous improvement.

What Success Looks Like

• High accuracy in work order processing and documentation.
• Consistent on-time completion of work orders.
• Strong stakeholder satisfaction through clear communication and follow-up.
• Continuous improvement of workflows and operational efficiency.
• Reliable, proactive management of priorities with minimal supervision.

This role is ideal for someone who enjoys creating order from complexity, takes pride in accuracy, and is motivated to drive processes forward while delivering exceptional service.

Kerr Industries is committed to providing a workplace free from discrimination and harassment where every employee and candidate is treated with respect and dignity. Employment-related decisions, including hiring, compensation, training, promotion, and termination, are made fairly and based on qualifications, merit, and business needs.

We are committed to fostering an inclusive workplace and providing equal employment opportunities in accordance with applicable laws, including the Ontario Human Rights Code.

Kerr Industries is committed to providing accommodations for applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the recruitment or selection process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.