IT Systems & Support Administrator

About Safetrust

Safetrust is building the future of identity. Imagine a world where your phone, wearable, or digital credential becomes your secure key-unlocking buildings, systems, and experiences seamlessly across physical and digital environments. That’s what we do.

Our platform combines IoT devices,mobilecredentials, and cloud-native architecture to power secure access for Fortune 200 companies and global enterprises. As we evolve from a hardware-centric model to a platform and services-driven business, marketing plays a critical role in shaping how the market understands-and adopts-Safetrust.

Role Overview

The IT Systems & Support Administrator is responsible for supporting the day-to-day IT operations of Safetrust’s Vietnam office and production environments. This role provides hands-on technical support across end-user computing, network infrastructure, user access, endpoint management, IT assets, and onsite technology operations.

Working closely with Safetrust’s global IT team, the IT Systems & Support Administrator serves as a key onsite IT resource in Vietnam, troubleshooting technical issues, supporting Cisco network infrastructure, maintaining IT equipment and documentation, and helping ensure established security and operational standards are followed.

The ideal candidate brings hands-on enterprise IT support experience, strong networking fundamentals, sound technical judgment, and the ability to work independently while collaborating effectively with global teams.

This position requires working at and traveling between Safetrust’s two Ho Chi Minh City locations based on business and operational needs:

District 7:Unit 4, 3rd Floor, Standard Factory H, Plot Va.06-08-10c, Street 17, Tan Thuan Export & Processing Zone, Tan Thuan Dong Ward, District 7, Ho Chi Minh City, HCMC 756200.

District 4:Level 6, Khanh Hoi 2 Building, 360A Ben Van Don St, Ward 1, District 4, Ho Chi Minh City, HCMC 754522.

Key Responsibilities

End User Support

• Provide first-line support for hardware, software, accounts, printers, and peripherals.
• Configure and deploy laptops, desktops, and related devices.
• Support meeting room technology and day-to-day office IT needs.
• Troubleshoot and resolve user issues or escalate when appropriate.

Network & Infrastructure Support

• Assist with monitoring and troubleshooting Cisco switches, routers, firewalls, and wireless infrastructure.
• Support VLANs, IP addressing, and structured cabling.
• Participate in network maintenance and equipment deployment activities.

User Access and Identity Management

• Support onboarding and offboarding activities.
• Provision and de-provision user accounts.
• Assist with Google Workspace administration.
• Follow access control and least-privilege standards.

Asset and Endpoint Management

• Maintain IT asset inventories and configuration records.
• Prepare and recover devices.
• Support mobile devices and endpoint management activities.
• Maintain CMDB and equipment documentation.

Security & Compliance

• Follow IT security and data protection policies.
• Recognize and report suspicious activity and phishing attempts.
• Escalate incidents appropriately.
• Support adherence to established IT procedures and standards.

Documentation and Process Improvement

• Record incidents and requests within ticketing systems.
• Maintain technical documentation and SOPs.
• Participate in continuous improvement initiatives.
• Assist with project activities as assigned.

Vendor and Global Team Collaboration

• In collaboration with Procurement, vet and evaluate vendors and service providers supporting IT Operations.
• Coordinate approved vendor access to Safetrust facilities and serve as the onsite point of contact for IT-related vendor activities.
• Oversee vendors and service providers while onsite to help ensure work is performed in accordance with approved scope, site requirements, security protocols, and IT standards.
• Communicate effectively with colleagues in Vietnam, Australia, and the United States.
• Occasionally provide support outside normal business hours to support global operations.

Qualifications

Required:

• Diploma or Bachelor's degree in Information Technology, Computer Science, Networking, or a related field.
• At least five years experience in a previous enterprise environment.
• Demonstrated experience and understanding of networking fundamentals including TCP/IP, Routing and switching, VLANs, DNS and DHCP, and Basic firewall concepts
• Knowledge and experience working with and troubleshooting computer hardware, peripherals, and structured cabling.
• Exposure to Google Workspace administration.
• Exposure to Windows and macOS environments.
• Experience with Jira Service Management or other ticketing platforms.
• Knowledge of endpoint management tools such as Intune, Jamf, or MDM platforms.
• Ability to troubleshoot technical issues methodically.
• Understanding of Wi-Fi networking and VPN technologies.
• Strong written and verbal English communication skills.
• Strong customer-service orientation.
• Strong attention to detail and organizational skills.
• Ability to prioritize tasks and work collaboratively in a team environment.
• Commitment to continuous learning and professional growth.

Preferred:

• Microsoft MCSA certification or currently pursuing certification.
• CompTIA A+, Network+, Cisco CCNA, or equivalent certifications.
• Basic scripting experience using PowerShell, Bash, or Python.
• Familiarity with physical access control systems is an advantage.

Physical Requirements

• Ability to lift and move IT equipment weighing up to 20 kilograms.
• Ability to work at desks, network racks, and production areas.
• Ability to travel between Safetrust office and production locations when required.

Success Measures

Successful performance in this role will be demonstrated through:

• Timely and professional support of end users.
• Accurate maintenance of IT assets and documentation.
• Compliance with IT security and operational procedures.
• Continuous growth in technical knowledge and capabilities.
• Reliable support of Safetrust's network and endpoint infrastructure.
• Effective collaboration with global teams and stakeholders.

What we Offer

• Structured training and mentorship from experienced IT professionals.
• Exposure to enterprise networking, access management, cybersecurity, IT asset life-cycle management, CMDB, and IT operations.
• Hands-on experience supporting a global technology organization.
• Competitive compensation and benefits in accordance with company policies.