Customer Account Manager

This is a hybrid office environment that meets 3 days a week in the Lawrenceville, GA office.

Responsibilities

• Manages the renewal process for Accounts.
• Develop and maintain a strategic plan to proactively engage with assigned customers.
• Resolve open issues and escalate customer concerns to the appropriate stakeholders.
• Build strong customer relationships and deliver customer-centric solutions.
• Utilize Fusion and Salesforce to track and maintain accurate records of all activities.
• Maintain a high degree of accuracy in monthly and quarterly forecasting.
• Manage additional projects and assignments as defined by the needs of the business.

Requirements:

• 3+ years of indirect Sales experience (channel)preferred.
• Advanced Microsoft Office and computer skills.
• Detail-oriented, with strong organizational and time management skills.
• Strong propensity for learning new systems and processes for development.
• Must be self-motivated and can work in a collaborative team environment.
• Problem-solving and innovation experience; project management
• Software/ SaaS industry experience preferred
• B2B consultative sales experience.

Perks? We have plenty.

• Competitive salaries that landed us in the top 5% of similar-sized companies (according to Comparably).
• Comprehensive health, dental, and vision coverage.
• 401(k) retirement match (100% matching up to 4%).
• 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday).
• 18 weeks of paid parental leave for birth, adoption, or surrogacy offered 1 year after the start date.
• 5 days paid yearly to volunteer (through Sage Foundation).
• $5,250 tuition reimbursement per calendar year, starting 6 months after the hire date.
• Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually).
• Library of on-demand career development options and ongoing training offerings.

What it’s like to work at Sage:

Careers homepage - https://www.sage.com/en-us/company/careers/

Glassdoor reviews - https://www.glassdoor.com/Reviews/Sage-Reviews-E1150.htm

LinkedIn page - https://www.linkedin.com/company/sage-software