Customer Account Manager

*This role is hybrid - 3 days in office *

Responsibilities

Manages renewals and generate upsells/cross sells with assigned customer base.

Develop and maintain a strategic plan to proactively engage with assigned customers and channel partners on a consistent basis; resolve open issues and escalate customer concerns to the appropriate stakeholders.

Build strong customer relationships and deliver customer centric solutions

Utilize Fusion and Salesforce to track and maintain accurate records of all activities, close dates, pipeline and lead development.

Maintain a high degree of accuracy in monthly and quarterly forecasting

Manage additional projects and assignments as defined by the needs of the business.

Develop and deliver qualified leads for SPC, SHP and Sage Intacct

Requirements:

3+ years indirect Sales experience (channel)

Advanced Microsoft Office and computer skills

Detail orientated, with strong organizational and time management skills

Strong propensity for learning new systems and processes for development

Must be self-motivated and can work with a collaborative team environment

Plenty of perks:

• Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)
• Comprehensive health, dental and vision coverage
• 401(k) retirement match (100% matching up to 4%)
• 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)
• 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date
• 5 days paid yearly to volunteer (through Sage Foundation)
• $5,250 tuition reimbursement per calendar year starting 6 months after hire date
• Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)
• Library of on-demand career development options and ongoing training offerings