Customer Success Consultant

We are looking for a high energy, proactive Bilingual Customer Success Consultant to join our Customer Success Team. The Customer Success Consultant is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to support them to fully utilize their product. This will be achieved through a structured multi-channel contact strategy coupled with a Customer Success Program with the goal of maximizing the value of products and services selected. This will be driven by a consultative approach based on the customer needs and aspirations for their business.

This role is a critical hybrid function supporting both pre-sales and post-sales activities that directly contribute to revenue generation and customer success outcomes.

Pre-sales support: Actively supports sales cycles through customer engagement, including delivering live product demonstrations, responding to solution queries, and enabling the sales team to effectively position Sage solutions and accelerate deal closure.

Post-sales support: Drives customer onboarding, adoption, and long-term retention by delivering structured onboarding experiences that ensure customers are fully enabled and set up for long-term success. These activities play a key role in improving customer satisfaction and renewal outcomes.

*This role is hybrid - 3 days onsite*