Learning Services Sales Advisor

Acting as a trusted point of contact, the Sales Advisor provides both front-end and back-end sales support using a range of digital communication channels, including telephone, email, social media, and chat. The role combines sales, customer service, relationship management, and administration, making it ideal for someone who enjoys engaging with customers while driving commercial results.

As a passionate customer advocate, you will build strong relationships with internal and external customers and partners, understand their learning needs, and confidently recommend solutions that deliver value. You will proactively manage provided leads, generate new opportunities, conduct outbound prospecting, and apply effective sales techniques to achieve agreed sales targets.

Success in this role requires a highly organised, energetic, and motivated individual who can manage multiple priorities, deliver an excellent customer experience, and maintain accurate and timely administration in a fast-paced environment.

Location - 3 days per week out of our Johannesburg office.

Responsibilities

• Respond to customer and partner enquiries relating to training and certification products, services, content, and schedules through telephone, email, social media, chat, and other digital communication channels.
• Manage customers through the sales cycle, from initial enquiry and needs identification through to purchase, with a strong focus on conversion and successfully closing opportunities.
• Proactively engage with leads, generate new sales opportunities, conduct outbound prospecting and cold calling, and use appropriate sales techniques to achieve agreed targets and quotas.
• Build and maintain strong relationships with customers, partners, and consultants, helping them identify learning solutions that support successful software adoption and capability development.
• Provide knowledgeable guidance on learning content, training schedules, certification pathways, and available learning solutions.
• Deliver administrative support for specialised training programmes and maintain accurate information within the Learning Management System (LMS) and other relevant business systems.
• Develop, refine, document, and continuously improve processes that support the effective administration and delivery of training sales offerings.
• Maintain a high level of customer engagement, with the role potentially spending up to 85% of working time interacting with internal and external customers, depending on business volumes.
• Communicate customer feedback, requests, requirements, and emerging needs clearly and promptly to Learning Services Product Owners and Managers.
• Ensure all sales-related and operational administration is accurate, completed timeously, and kept up to date.
• Skills, Knowledge and Experience

Must Have

• An Associate degree or equivalent relevant business experience.
• Strong organisational and multitasking skills, with the ability to manage competing priorities effectively.
• Excellent verbal and written communication skills, with the ability to clearly communicate product benefits, value, and learning opportunities.
• Proven ability to work effectively within a cross-functional and collaborative team environment.
• Experience working with administrative or business systems within a cloud-based environment.
• A proactive, motivated, and success-driven approach, with a strong focus on delivering excellent customer outcomes and achieving sales targets.
• Strong customer service and relationship-building skills.
• Own transport.

Preferred Experience

• A minimum of two years' experience in selling or providing services, ideally within a customer-facing, learning, training, or technology environment.
• Experience using Learning Management Systems (LMS), registration or planning platforms, and order-entry or accounting systems.
• Understanding of training department workflows, learning operations, or events coordination.
• Previous experience working within a target-driven sales environment.
• Achievement of one or more Sage certifications would be advantageous.
• Technical / Professional Qualifications
• Excellent written and verbal business communication skills.
• Proficiency in Microsoft Office, particularly Outlook, Word, and Excel.
• Confidence using digital communication tools and cloud-based business systems.
• Ability to quickly learn and confidently navigate new sales, learning, and administrative technology platforms.

What Makes This Role Exciting

This is an opportunity for someone who enjoys the combination of sales, learning, technology, and customer engagement. You will play an important role in connecting customers and partners with learning solutions that help them build knowledge, strengthen their skills, and get greater value from Sage solutions.

You will work across different teams, build meaningful customer and partner relationships, and contribute directly to the growth and success of Learning Services.

Company Benefits:

• Work away scheme for up to 10 weeks a year.
• Life Insurance: 2x annual salary covered with the option to flex up cover at own cost up to a maximum of 6X annual salary.
• Income Protection: 75% of the monthly risk salary is paid to the colleague in the event of long-term sickness, provided they are unable to perform their duties.
• Critical Illness cover: Provides colleague with lump sum payment at critical illness diagnosis.
• Funeral Assistance: A benefit payable upon the death of a colleague's spouse or children, or to a colleague's dependents in the event of the colleague's death.
• Provident fund: a retirement fund where colleagues have an option to increase contributions of 5% minimum to a maximum of 15% in 2.5% increments.
• Medical aid subsidy: Discovery and Bonitas are offered on selected plans, colleagues receive R2,760 pm.
• Sage Academy leave: On-going training and professional development + 5 paid days per year to engage in learning opportunities.
• 15 days annual leave for fixed term colleagues and 20 annual leave days for permanent colleagues. The annual leave entitlement for permanent colleagues will increases with seniority. 30 days sick leave in a 3 year cycle, 6 days of Family responsibility leave and Religious leave combined, and 5 or 10 days of sports leave based on representation.
• Paid 5 days yearly to volunteer through our Sage Foundation.
• Employee Assistance Program: free, 24/7 short-term counselling, practical support and coaching for you and your family.
• Flexible work patterns and hybrid working.