Professional Services Consultant

*This is a hybrid role: 3 days per week onsite*

Responsibilities

• You will be delivering services to customers following our Project Delivery Methodology and utilizing our service delivery tools while adhering to project plans and staying within a project’s scope (as defined in the signed Statement of Work).
• System Setup & Configuration: Design, configure, and validate key HCM components including Company Setup, Payroll & General Ledger Mapping, Tax Configuration, Time Off Plans, Workflow Management, Security Roles, Position Management, and Time & Expense Tracking.
• Business Process Alignment: Collaborate with clients to map existing HR and payroll processes into Sage HCM, ensuring optimal configuration and alignment with compliance requirements and organizational policies
• You will be supporting customer legacy system data migration including performing data import template reviews, identifying/resolving customer population errors, and loading the data via the Sage HCM user interface.
• Training & Troubleshooting software troubleshoot system issues and deliver hands-on training sessions to guide clients through using the software effectively.
• Integration Support: Collaborate with integration teams to connect Sage HCM with external systems (e.g., accounting, benefits, or timekeeping platforms), validating data flows and ensuring system interoperability as needed.
• Project Communication: It’s essential that you complete assignments on-time and provide regular status updates on work assignments to Project Managers and our customers.
• You will keep current on the latest software features and enhancements released quarterly by Product Management.

Qualifications:

• 5+ years of experience delivering professional consulting or implementation services for HCM, ERP, or financial management software (Sage Intacct or other ERP experience is a plus).
• Accounting background/knowledge is required
• Strong understanding of HCM setup principles-including organizational structures, payroll taxation, benefits administration, and time management.
• Proven experience conducting client discovery sessions, performing software configuration, and guiding end users through implementation and adoption, and administrative level training.
• Exposure to multiple industries such as non-profit, construction, government, and service-based organizations, with an understanding of unique payroll and compliance requirements.
• Demonstrated ability to manage multiple client projects simultaneously, meeting deadlines and utilization goals while maintaining high customer satisfaction.
• Experience implementing SaaS-based software and a passion for technology, process, and automation, with a strong focus on Client success.
• Advanced analytical, communication, and problem-solving skills.
• Bachelor’s degree in Business, Accounting, HR Management, or a related field (MBA or CPA a plus).

Plenty of perks:

• Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)
• Comprehensive health, dental and vision coverage
• 401(k) retirement match (100% matching up to 4%)
• 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)
• 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date
• 5 days paid yearly to volunteer (through Sage Foundation)
• $5,250 tuition reimbursement per calendar year starting 6 months after hire date
• Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)
• Library of on-demand career development options and ongoing training offerings