UX Content Designer - Video

As a UX Content Designer at Sage, you will create and maintain video content, ensuring it remains accurate, current, discoverable, and aligned with Sage branding, terminology, product experiences, and customer workflows. You will also develop new videos highlighting product functionality, new capabilities, releases, and customer value.

*** Please note that this role is hybrid and will require you to work 3 days a week from our Atlanta office. ***

Responsibilities

• Review and update existing video content to ensure it reflects current Sage branding, terminology, product functionality, and customer workflows.
• Migrate video content and associated assets to approved platforms and repositories while preserving accuracy, organization, and discoverability.
• Manage video localization, including scripts, voiceovers, captions, and on-screen content, while maintaining video assets and publishing records.
• Work with SMEs to ensure content accuracy and prioritise updates based on needs.
• Create new customer-facing videos that demonstrate functionality, explain workflows, introduce releases, and communicate value.
• Translate complex construction, accounting, implementation, and ERP workflows into concise, useful video experiences.
• Plan, script, storyboard, record, edit, caption, publish, and maintain content from concept to release.
• Support content strategy, standards, and best practices across the Sage Construction portfolio.
• Spearhead evolving content initiatives, including AI-assisted experiences and in-product education.

Requirements

• Experience in product content, content design, UX writing, technical communication, video content production, or a related field.
• Experience reviewing, scripting, recording, editing, publishing, updating, and maintaining customer-facing video content for software products.
• Proven ability to migrate and reorganize video libraries and manage source files, metadata, versions, and publishing workflows.
• Knowledge of Product-Led Growth (PLG), customer activation, onboarding, in-product education, feature discovery, and product adoption initiatives.
• Familiarity with multilingual content, localization workflows, and translation programs for global audiences.
• Strong writing, editing, and storytelling skills, with the ability to simplify complex software workflows.

Desirable

• Familiarity with Sage products, Sage Intacct, or ERP software.
• Experience within the construction industry, construction technology, accounting, financial management, or implementation organizations.
• Proven ability to create software demonstrations, workflow videos, release highlights, feature overviews, or customer adoption videos.
• Knowledge of video production and publishing tools such as Camtasia, Adobe Premiere Pro, OBS Studio, Loom, Wistia, YouTube, or similar platforms.