Senior Technical Writer

Who is sa.global

sa.global, a global Microsoft partner, specializes in delivering AI-powered, cloud-based solutions tailored for service-centric organizations such as architecture and engineering, legal, consulting, software services, accounting, and homebuilding. We help over 800,000 Microsoft Dynamics users across 80 countries to deliver operational excellence and financial performance for their organizations. An 11-time winner of the coveted Microsoft Dynamics Partner of the Year Award, sa.global is also a part of Microsoft’s elite Inner Circle. Established in 1990, we are now a 1000+ member strong global organization with a presence in 25 countries.

For more information about sa.global, please click www.saglobal.com.

Why choose sa.global

Open, flexible, vibrant, collaborative, and diverse - these are just some of the terms that our employees use to describe the culture at sa.global. We believe and encourage innovative and dynamic thinking. Our culture and values give us the extra edge to help us scale greater heights.

Led by our Core Values: Agile, Capable, and Committed, which form an integral part of who we are, we constantly strive to provide an inclusive work environment. Our employees come from varied cultural and social backgrounds, and we strive each day to work towards making sa.global a great place to work.

Values of sa.global

• Contribute towards a working environment that represents “one sa.global” where everyone is seen as an equal, and equality and diversity is championed.
• Interact with a wide variety of colleagues, customers, and stakeholders at all levels with respect, courtesy, and professionalism.
• Come as you are, make work fun & others successful, and foster an always learning mentality.

About the Role

The Senior Technical Writer will own the development and maintenance of software and product documentation throughout the product lifecycle.

This includes planning documentation requirements, gathering technical information, creating and editing content, managing review and approval cycles, and ensuring materials remain current as products and features evolve.

The role will also help strengthen documentation processes, templates, style standards, and content governance across the organization.

Key Responsibilities

• Develop clear and comprehensive documentation for software products, features, integrations, and technical solutions.
• Create and maintain user guides, administrator guides, configuration guides, release notes, knowledge-base articles, FAQs, and troubleshooting materials.
• Translate complex technical concepts into accessible content for technical and non-technical audiences.
• Partner with product, engineering, implementation, support, and consulting teams to gather and validate information.
• Participate in product demonstrations, planning sessions, and release discussions to identify documentation requirements.
• Manage documentation projects from initial scoping through drafting, review, approval, publication, and ongoing maintenance.
• Review existing content for accuracy, usability, consistency, and opportunities for improvement.
• Establish and maintain documentation standards, templates, terminology, and style guidelines.

• Ensure documentation is aligned with product releases and communicated within agreed timelines.
• Organize content so users can quickly find and understand the information they need.
• Incorporate diagrams, screenshots, workflows, and other visual elements where they improve understanding.
• Use feedback, support trends, and user needs to continuously improve documentation.
• Mentor or provide editorial guidance to colleagues contributing to technical content.
• Support the evaluation and improvement of documentation tools, platforms, and publishing processes.

Experience and Qualifications

• Five or more years of experience in technical writing, preferably within a software, SaaS, technology, or enterprise solutions environment.
• Demonstrated experience creating software and product documentation for a range of audiences.
• Strong ability to understand complex systems, workflows, and technical concepts.
• Excellent written English, editing, proofreading, and information-architecture skills.
• Experience collaborating with developers, product managers, consultants, and other technical subject matter experts.
• Strong project-management and organizational skills, with the ability to manage multiple priorities and deadlines.
• Experience working within an agile product-development or software-release environment.
• Ability to work independently, ask effective questions, and identify missing or unclear information.
• Strong attention to detail and commitment to accuracy and consistency.
• Experience using documentation, content-management, collaboration, and version-control tools.

Preferred Qualifications

• Experience documenting enterprise business applications, cloud platforms, integrations, APIs, or configurable software solutions.
• Familiarity with structured authoring, content reuse, documentation-as-code, or single-source publishing.
• Experience with tools such as Confluence, SharePoint, Git, Markdown, MadCap Flare, Paligo, or similar platforms.
• Experience creating diagrams, process flows, screenshots, or instructional media.
• Understanding of user experience, accessibility, and content-design principles.
• Experience developing or governing documentation standards across multiple teams or products.

Key Competencies

• Clear and concise communication
• Technical curiosity and learning agility
• Stakeholder collaboration
• Content organization and information architecture
• Editorial judgment and attention to detail
• Planning and prioritization
• Ownership and accountability
• Continuous improvement
• User-focused thinking

Contact Us!

If this is a promising opportunity for you and you possess the desired skills and experience, please apply for the role. We will be in touch!