Business Operations Analyst - Public Sector

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

As a Business Operations Analyst at Salesforce Services, you will be an integral part of a dynamic team focused on driving growth and innovation. Your primary responsibility will be to support internal stakeholders who are producing high-quality contracts that align with our Services growth strategy. This role is perfect for someone who is detail-oriented, organized, and thrives in a fast-paced, results-oriented environment and is passionate about making a meaningful impact on the business.

Some daily deliverables include quality assurance, booking review checks, ongoing audits and data hygiene checks for professional services contracts produced by our internal stakeholders. The role is cross-functional, requires interaction with multiple areas of the organization, and provides exposure to senior executives.

The successful candidate will have relentless curiosity and possess a passion for being a business partner to our internal stakeholders. Moreover, the candidate will excel at extracting insights from data, converting ideas to action, and communicating insights to all levels of management.

Responsibilities:

• Daily Quality Assurance and hygiene checks for professional services opportunities

• Audit professional services opportunities for accuracy and compliance

• Management of shadow process to replicate data

• Maintenance and updates to templates and process documentation

• Operational subject matter expert for process and policy in selling services

• Develop and conduct change management and enablement to internal stakeholders as the business evolves

• Provide ongoing analysis of business performance to support daily operations

• Design and interpret key performance metrics. Deliver insights & recommendations

• Assist in developing and delivering presentations for senior executives

• Support strategic initiatives including evaluating areas of opportunity for the businesses

• Troubleshooting operational issues as they surface; propose changes to systems/ processes to fix root causes

• Prepare analysis and recommendations for strategic decision making

• After hours month and Quarter-end support

Desired Skills/Experience:

• Strong attention to detail and ability to spot errors

• Excellent organizational skills and ability to prioritize tasks

• Strong communication skills to interact with multiple areas of the organization

• Ability to work cross-functionally and collaborate with senior executives

• Exceptional problem-solving skills: demonstrated ability to structure complex problems, develop solutions

• Strong presentation skills, especially related to building compelling Google Doc presentations and presenting to senior leadership

• Advanced Excel & Google sheet skills

• Work experience in consulting, sales support, or product management is a plus

• Bachelor’s degree from an accredited university

• Salesforce CRM experience an asset

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what’s possible - for yourself, for AI, and the world.

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