Lead Solution Engineer- NonProfit

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Everyone who wants to change the world should have the tools and technology to do so. Technology is the most powerful equaliser of our time, providing access to data, knowledge, and-above all-connections. Salesforce for NonProfits gets our technology in the hands of nonprofits and impact organisations so they can connect with others and do more good, making the world a better place. The Nonprofit team work with organisations across Europe and globally, from fighting world hunger to searching for a cure to cancer, from supporting vulnerable people with care and housing, to cleaning up the oceans and protecting species, it is a special place to be. and one where you can make a real impact.

This is a truly exciting and transformational moment to join the #1 AI CRM company to help nonprofit organisations transform into agentic enterprises.

We are looking for exceptional candidates to join the EMEA Solutions team with a focus on the UKI, and the extended Sales team, providing technology and industry expertise to customers to help devise and shape innovative agentic, CRM and Data solutions to address key challenges - from Fundraising to Nonprofit Programs, from Grant-making to Digital Engagement through harmonised data and AI solutions on core Salesforce clouds and Agentforce for NonProfit, in order for our customers to grow and to do more good. The Nonprofit sector is fascinating and gives you the opportunity to work on a broad range of challenges and solutions including Sales, Service, Marketing, Agentforce, Data360, Field Service, Finance, Health, Public Sector and more. In addition to working on sales and growth opportunities, you will get a chance to lead on exciting initiatives to drive innovation and success for both our customers and the global team. You will be engaging with C-level executives as well as business and IT teams to articulate the value our solutions can bring and to be trusted advisor, technical expert and memorable storyteller.

Responsibilities:

• Lead client discovery and workshop sessions to design a solution blueprint that delivers customer success, solving identified business challenges, helping to achieve their important metrics, and mapping that to a solution portfolio.
• Proactively research and develop Points of View for customer and sector challenges
• Earn the 'technical win' by providing compelling and relevant customer presentations, including demonstrations built on the Salesforce platform. Develop and demonstrate Agentforce led solutions.
• Articulate the value of the proposed solution through inspiring storytelling and persona-driven demonstrations
• Collaborate with our Forward Deployed Engineering teams and partners to help shape POCs and Pilots.
• Work in close partnership with the sales teams, partners, product and industry specialists to plan and deliver on sales campaigns and marketing events
• Partner with Salesforce product management teams to deeply understand Salesforce solutions and roadmap, advise sales plays and advocate for key features needed for success across the industry, keeping up to date on the latest developments and enablement.
• Innovate with AI-driven tools to lead on developing new ways of working and developing re-usable accelerators for the team
• Build and maintain relationships with the sales team and primary contacts at your key accounts. Work in partnership with the Solution Engineer and Specialised teams, bringing your combined expertise to deliver a full platform solution story.

Success will be measured by the overall performance of the Sales team in growing annual revenues, driving customer success and value, providing solution expertise and leadership and driving community engagement.

Essential Requirements

• Experience working within a Solution Engineering, Pre-Sales or Implementation role
• B2B and B2C experience with Salesforce Sales, Service and Industry solutions.
• Customer Data Platforms and AI expertise, especially with Salesforce.
• Technical Sales or Pre-Sales experience
• Be an autonomous self-starter that is able to learn, lead and prioritise tasks and time effectively.
• Be comfortable working across multiple highly dynamic teams or on solo projects as required
• Persuasive verbal, written, presentation and interpersonal communication skills that inspire change in large organisations
• Passionate about storytelling to bring customer engagements to life using impactful presentation and solution demonstration content.
• Ability to travel and work across the UK, EMEA and globally

Additional Requirements

• Technical architectural knowledge of the Salesforce platform
• Technical expertise in CRM systems, Customer Data Platforms, Agentic Solutions, Fundraising and Nonprofit solutions
• AI: Data Engineering, machine learning, Vector Databases & RAG, Agentic AI and Agents
• Experience in post-sales implementations
• Experience in a high performing, fast-paced sales environment
• Computer Science Degree or equivalent
• English language is a must, Additional languages would be useful.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what’s possible - for yourself, for AI, and the world.

Accommodations

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Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.